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13

Jun

Satisfaction guaranteed

It was 4.10pm Friday afternoon when the phone call came in from my customer. After the usual pleasantries being exchanged, four words were uttered that none of us want to hear, particularly when you are readying yourself for a relaxing Friday beer: “Our system is down”.   ... read full post

Posted by:  Richard Drake , Client Director |  13 June 2016

Quality, Customer Satisfaction


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(1 votes)

12

Jun

User Acceptance Testing - the key to surviving an ERP go live

When I came to New Zealand, nearly six years ago, I wanted to throw myself off a bridge with some elastic tied to my legs. I had heard that this was something Kiwis did and I wanted to fit in to my newly adopted environment. The world’s first commercial bungy jump started in the mid ‘80s in Queenstown, New Zealand. And it was there, on the Kawarau Bridge, that I took the plunge in 2002. ... read full post

Posted by:  David Roys ,  |  12 June 2008

Quality, User Acceptance Testing


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(3448 votes)

31

Jan

Perceptions of quality

Quite some ago Intergen's Development Steering Group (DSG, a small group of senior developers/architects) went on a 'retreat' to discuss issues affecting the development team as a whole and plan some strategy. Among the items up for discussion was the issue of quality - how to achieve it, and, in order to decide that, what on earth quality actually is. ... read full post

Posted by:  Jo Chapman ,  |  31 January 2008

Quality


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(3069 votes)

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