Neocase

<P>We take customer service seriously and have implemented Neocase, a CRM based support system, to help us do this better.</P>

We take customer support seriously, and in line with our strategy implementations and organisationwide realignments, we’ve overhauled our incumbent support system, replacing it with Neocase, a leading customer service solution based on Microsoft Dynamics CRM technology.

Our end goal at the end of many months of hard work is ultimately just one thing: to serve you better. We want to give you the best support possible, and with our CRM and Neocase systems honed and at the ready, we’re better positioned to do this than ever.

What’s different? If you’re familiar with our support team and systems, you won’t notice any radical changes right off the bat. We’re hoping the only changes you notice are good ones – greater responsiveness and timeliness, and – most of all – faster resolutions to cases. You’ll still be dealing with the same Intergenites, people who understand your business, but the transmission of information will be a lot more effective with Neocase in place. There will be several ongoing improvements over time too, such as a self service portal for customers.

Charged with managing the Neocase implementation, Intergen Service Desk Manager, Brent Wimmers, says:

“Neocase offers some great features and improvements – increased security, improved SLA management, a client portal and enhanced email management and tracking.”

As you’ll know, we’re committed to Microsoft technologies, and there is a wealth of reputable third party providers out there who extend the Microsoft offering, making your product even more effective and broad-reaching.
Intergen has forged strong relationships with a number of these providers in recent years, and this allows us to extend our service offering to you and make sure you’re getting the most out of your investment. Neocase is just one example of the ways Microsoft products can be successfully extended, and we’re proud to be the first in New Zealand to lead with an integration of this type.

As Intergen is an established software developer, you may be wondering why we decided to purchase software rather than write it ourselves. The answer to this is simple. We wanted to offer first class, best of breed customer service, and the best way for us to do this was to look to the collective wisdom of other contact centres globally. And the stand-out choice was Neocase.

We look forward to supporting you, and supporting you better. For any information on
Neocase or Intergen’s support offering, please email brent.wimmers@intergen.co.nz .