Today's Date: 22 May 2012
30
Mar

Microsoft Dynamics Convergence 2012 roundup

Last week in Houston Texas, Microsoft held its premier event for the Microsoft Dynamics product suite - Convergence. Each year around 10,000 people from around the world attend what has become the largest of the Microsoft product team events. ... read full post

Posted by:  Steven Foster,  Product Manager - Dynamics CRM |  30 March 2012
Tags: AX, CRM, Dynamics, Economy, Microsoft, Windows Mobile, UX, Dynamics Day, Mobile, Retail trends, Dynamics Day 2011, Intergen, Convergence, Metro, Windows 8
03
Nov

An Overview of Update Rollup 5 for Microsoft Dynamics CRM 2011

With the release of Update Rollup 5 for Microsoft Dynamics CRM 2011 last week, I have summarised the improvements that you can expect if you are using CRM online or have deployed the rollout to your on-premise environment. ... read full post

Posted by:  Steven Foster,  Product Manager - Dynamics CRM |  03 November 2011
Tags: CRM, Dynamics CRM, Microsoft Dynamics CRM 2011
22
Feb

This year's top 10 trends in CRM innovation

In 2010, we found that CRM efforts were largely focused on results-oriented activity, with special attention paid to sustainability and customer retention. CRM was primarily used as a platform for nurturing and developing a better understanding of customers and using this increased knowledge to develop relationships. This was critical to businesses as a result of the economic climate and the changing dynamics of customers and internal resources that this climate created. ... read full post

Posted by:  Steven Foster,  Product Manager - Dynamics CRM |  22 February 2011
Tags: CRM, innovation, 2011 predictions
18
Jan

Upgrading Microsoft CRM v4 to CRM 2011 – the basics …

With the highly anticipated release of Microsoft Dynamics CRM 2011 just around the corner, now’s the time for existing CRM users to look at what’s involved in an upgrade. ... read full post

Posted by:  Steven Foster,  Product Manager - Dynamics CRM |  18 January 2011
Tags: CRM, Microsoft Dynamics CRM 2011
20
Sep

Measuring CRM projects for success

How do you know if your CRM implementation has been a success? It’s often easy to get so involved in the day-to-day implementation of your CRM project that the big picture – and the roadmap for success you’ve been working towards from day one – fades from view. Often it’s not until afterwards that you stop and ask: How do we know if this is – and will be – successful? ... read full post

Posted by:  Steven Foster,  Product Manager - Dynamics CRM |  20 September 2010
Tags: CRM, Dynamics CRM