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18

Jun

Where did my customers go, and will they be back?

There is no doubt recent world events have disrupted our lives both domestically and professionally; travel has changed, as have the places we frequent and in many cases the way in which we interact with external parties will never be the same. ... read full post

Posted by:  Stewart Gibbs , Practice Manager, Business Applications |  18 June 2020

CRM, Customer Relationship Management, #ReimagineWork


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16

Jun

Taming feral Teams: how to get the most out of Microsoft Teams

Microsoft Teams has proven itself as an effective tool for collaboration no matter where your employees are based. However, out of the box functionality only goes so far, and the real power of the platform comes alive when you tame your teams and make it your own. ... read full post

Posted by:  Vanessa Larsen , Senior Modern Workplace Consultant |  16 June 2020

communication, Collaboration, Digital Transformation, COVID-19, #ReimagineWork


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15

Jun

Drinking our own champagne, building the aeroplane while we’re flying it and reimagining work: Part 1

I’m quite partial to a metaphor. I reckon they do a great job of succinctly conjuring up a mental image that everyone connects with. It’s probably why some metaphors have endured the test of time and survived much longer than the 5 ¼ inch floppy disk… ... read full post

Posted by:  Nick Hadlee , Practice Manager |  15 June 2020

#ReimagineWork


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09

Jun

Challenges and opportunities: changing the customer conversation

In our new world relationships with customers and partners are more important than ever. So how do we overcome obstacles and build a resilient and reputable brand? Stuart Strickland, GM of Customer Enablement at Intergen's parent company, Empired, considers this question from both an external and internal point of view. ... read full post

Posted by:  Stuart Strickland , General Manager Customer Success |  09 June 2020

#ReimagineWork


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08

Jun

Returning, Reimagining: Looking to the horizons ahead of us and the opportunities to be found in reimagining work

In the space of just a couple of months, the world and how we operate within it looks very different. Right now we all find ourselves focusing on what the concept of returning looks like… whether it’s returning to an office-based working environment or, more broadly, what returning to a semblance of normality (or new normality) might look like for us all – a phenomenon that’s nicely described as the ‘ new weird’ by our Head of Architecture, Mark Smith, in his latest blog here . ... read full post

Posted by:  Simon Bright , Chief Executive Officer, Intergen |  08 June 2020

Strategy, #ReimagineWork


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08

Jun

Just how intelligent – and personalised – is your content?

We’re all familiar with the marketers’ imperative to get personal, creating one-to-one marketing communications that truly connect with the needs and preferences of our customers and prospective customers. And then there’s the old marketing adage that content is king … ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  08 June 2020

customer experience, Digital Transformation, #CXreimagine, #ReimagineWork, CX


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04

Jun

Taming the feral Teams: the secret to digital enablement

Recent events have brought organisations from every industry into the digital age at rapid pace. We’ve seen businesses of every sector and size adopting technology tools and systems to enable remote working across disparate locations and endpoint devices. ... read full post

Posted by:  Vanessa Larsen , Senior Modern Workplace Consultant |  04 June 2020

communication, Collaboration, Digital Transformation, COVID-19, #ReimagineWork


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04

Jun

Doing business in the new weird

Welcome to my third blog post about the #newweird. It looks like Ground Control has given us permission to leave our own private Covid-19 capsules and venture out into the old but new space. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  04 June 2020

Digital Transformation, COVID-19, #ReimagineWork


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18

May

Data literacy: taking a practical approach

Some simple steps and storytelling tools to help build data literacy in your organisation. ... read full post

Posted by:  Leo Kozhushnik , Data & AI Lead Strategist, Empired |  18 May 2020

data insights, Dynamics 365, Data Analytics, #DataReimagine, COVID-19, Customer Insights, #ReimagineWork


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12

May

Welcome to the new weird

What we are all going through isn’t normal; it isn’t even the new normal yet. It’s the new weird. It’s like the strange orange light that Australia and even New Zealand recently experienced due to the major forest fires. The objects are the same but cast in a strange new light. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  12 May 2020

Digital Transformation, COVID-19, #ReimagineWork


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07

May

A marketing insider’s view on how to personalise your customer experience at scale with a customer data platform (CDP)

Last week in our Customer Insights: It’s time to get personal webinar , we had the pleasure of welcoming Qassem (Q) Naim to our speaker lineup – alongside our own Rowan Miller and Anthony Cipolla. Q is Head of Data and Tech for leading integrated marketing communications agency FCB New Zealand , working at the forefront of the marketing industry with customer data platforms. ... read full post

Posted by:  Travis Barker , General Manager Market Development, Data & AI |  07 May 2020

data insights, Dynamics 365, Data Analytics, #CXreimagine, #DataReimagine, Customer Insights, #ReimagineWork


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04

May

Nostalgia is a niche business: Thoughts on a new normal (part one)

Hi, I’m a Digital Advisor at Intergen – I’m not here to give you digital advice though. Instead I’m offering you a digital context for the new normal, a new normal that might drive you in new directions. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  04 May 2020

Digital Transformation, COVID-19, #ReimagineWork


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01

May

Accessing your company data in the new normal: steps to make your business more resilient while gaining access to your data now

As many businesses start to get used to a new normal having overcome their immediate hurdles around working from home, we are starting to see secondary issues emerge. These issues most likely aren’t new but were simply undetected due to most people working from an office environment from within the boundaries of a corporate firewall. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  01 May 2020

data insights, Data Analytics, #DataReimagine, COVID-19, #ReimagineWork


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30

Apr

Our Guide to Working Remotely – an ever-evolving tool to support our people

Over the past few months, our People Experience team has worked closely with our people and leaders to create a guide to help us to work from home, stay healthy, engaged and supported. While this guide was created as an internal document, we wanted to share it with you here. Please feel free to download it. We hope there is something in there that you find helpful for your organisation and your people, and if you’d like to chat through any of the elements within the guide, please don’t hesitate to get in touch . ... read full post

Posted by:  Daniel Kershaw , People Experience Manager |  30 April 2020

#ReimagineWork, Remote Working


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30

Apr

Life After COVID – three key focus areas for Data & AI leaders to consider moving forward

The COVID-19 pandemic has had a major disruption and an impact to most things we know; our daily lives, food shortages, uncertainty in global financial system, loss of productivity across all sectors, shutdowns and isolation, major strain on health system and infrastructure, and saddest of all – loss of lives. We live in an environment that is unsettling and uncertain. As we continue to stay current and up-to-date through monitoring social media, news channels, and chats via mobile interactions, we rely on data to stay up-to-date: information we consume and information we produce. ... read full post

Posted by:  Leo Kozhushnik , Data & AI Lead Strategist, Empired |  30 April 2020

data insights, Dynamics 365, Data Analytics, #DataReimagine, COVID-19, Customer Insights, #ReimagineWork


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