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Dynamics Day 2013, Auckland Edition

From its inception, the goal of Dynamics Day has always been to help users – and prospective users – of Microsoft Dynamics AX, NAV and CRM to get more out of their investments, both now and, by looking at the product roadmaps, what opportunities are coming in the future. ... read full post

Posted by:  Tim Howell , Marketing Manager |  18 October 2013

CRM, ERP, Dynamics Day

(1433 votes)



Planning for your Dynamics CRM 2013 upgrade

If you’re an existing user of Microsoft Dynamics CRM, you are most likely aware that your CRM online environment will be upgraded to the new version of Dynamics CRM (2013) from October onwards. You will also have no doubt received – or are about to receive – an email from Microsoft detailing the date when your organisation will be upgraded to 2013. ... read full post

Posted by:  Steven Foster , Client Director |  26 August 2013

CRM, Business Intelligence, BI

(2280 votes)



CRM 2013: This time it’s personal

Earlier this week Microsoft set expectations around the latest release of Dynamics CRM, Dynamics CRM 2013, asserting the new release “makes business personal.” ... read full post

Posted by:  Tim Howell , Marketing Manager |  05 July 2013

CRM, Dynamics Day, Mobile, Windows 8, Social, Microsoft Dynamics CRM, Skype, Lync, Social Enterprise, Dynamics Day 2013, WPC

(1706 votes)



The roadmap for the social enterprise: deeper connections, connected experiences

At the root of social technologies lies a drive for two things: open conversations and personal connections. And while social platforms have been ubiquitous in our personal lives for some time now, the penny is fast dropping within the enterprise. Business is social, and organisations need to embrace these “connected experiences” – connections between people, and connections between various technologies – in order to get the most from their people and to gain competitive advantage in an ever-changing world. ... read full post

Posted by:  Robert Stewart , Solution Specialist |  16 May 2013

CRM, SharePoint, Cloud, ERP, Social Media, Mobile, Facebook, SMARTS, Office 365, Yammer, SharePoint 2013, Microsoft Dynamics, Office, enterprise resource planning, ESN, gartner, Smarts 31, Smarts Magazine, Social Enterprise

(7155 votes)



Does Dynamics really drive “unity”? Reflections on key themes from Microsoft’s Convergence 2013.

In New Orleans last week the theme of “unite” was played out in front of 11,500 people at Microsoft Dynamics Convergence 2013 , the conference’s biggest audience yet. Having had some time to take stock of the key messages after four days of intensive Dynamics-related conversations, here are some of the most important things I took away from the event. ... read full post

Posted by:  James Page , Practice Director Partners, Alliances & Channels |  26 March 2013

AX, CRM, ERP, Social Media, Microsoft, Convergence, Windows 8, Yammer, SharePoint 2013, Microsoft Dynamics, Convergence 2013, enterprise social network, Lync 2013, NetBreeze

(1802 votes)



Polaris User Interface Gotchas

So Polaris is live (see here for my post earlier this week on how to deploy Polaris content ), and the new process forms now known technically as the updated forms look great, but what are some of the gotchas that you need to be aware of before you implement? I have listed my top 10 below!   ... read full post

Posted by:  Steven Foster , Client Director |  21 February 2013

CRM, Microsoft, Intergen, Microsoft Dynamics CRM, Bing Maps, Polaris

(2075 votes)



I have deployed Dynamics CRM Online, but how do I deploy Polaris content?

Polaris updates were rolled out to the CRM online hubs during January. This included the normal bug fixes and cross browser support, but where is the new flat UI or other features that were mentioned? I can see updates to the Font and Activity Feeds but the forms look the same? To enable the Polaris functionality, you have to actually accept the changes and apply them to your organisation. To do this you will need to access the new menu option in the settings administration area called Product Updates. Product Updates will enable the new releases of functionality to be applied automatically to your solution. So to apply the Polaris release you will need to follow the steps below. Please note CRM will be out of action for approximately 10...... read full post

Posted by:  Steven Foster , Client Director |  18 February 2013

CRM, Microsoft, Microsoft Dynamics CRM, Polaris, cross browser support, Dynamics CRM online

(2061 votes)



Microsoft Dynamics CRM 2011 “Polaris” release and its potential impact on current deployments

As part of its continual evolution of Microsoft Dynamics CRM, Microsoft will soon release its December 2012 Service Update, codenamed Polaris. (Following the Polaris release, there will be three more star or star constellation themed releases: Orion, Leo and Vega.) ... read full post

Posted by:  Steven Foster , Client Director |  19 December 2012

CRM, Microsoft, Yammer, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Office 2013, Bing Maps, CRM 2011, Polaris, Service Update, Skype

(2499 votes)



Garbage in, garbage out: The importance of data quality

As business intelligence and data warehousing continue to mature and with increasing attention being given to “big data”, I thought it important to address an often overlooked or under-addressed issue; Data Quality. Over the course of three blog posts in the coming weeks, I’ll touch on Data Quality, Master Data Management and Data Governance. What do they mean and how are they useful to your organisation?  ... read full post

Posted by:  Mark Worthen , Senior Consultant, Enterprise Applications |  06 December 2012

CRM, Business Intelligence, Marketing, Sales, BI, Data, Data Accuracy, Data Completeness, Data Consistency, Data Governance, Data Integrity, Data Mart, Data Quality, Master Data Management

(2696 votes)



A sneak preview of keynote insights from this year’s Dynamics Day: A Q&A with Microsoft’s Director, Product Manager for Microsoft Dynamics CRM

This year’s Dynamics Day – held for the fourth time in Auckland on October 31 – is just around the corner and we’re looking forward to three streams of really great content. If you haven’t yet registered for this free event – especially if you’re a Dynamics user or looking at becoming one – we still have some spaces available here . ... read full post

Posted by:  James Page , Practice Director Partners, Alliances & Channels |  09 October 2012

CRM, Cloud, Microsoft, Surface, Dynamics Day, Mobile, Windows 8, Dynamics Day 2012, Microsoft Dynamics CRM

(2157 votes)



Changing the way we engage: why getting social is the key to understanding our clients

Evidence tells us that socially networked organisations – those that use social technologies to engage with their clients and ingrain the social mindset into their business ethos and work processes – are more likely to succeed. There’s a direct correlation between the ability to connect socially and the market share a company enjoys. We’re told that 70% of all businesses already have their toe in the water when it comes to “getting social” – but why go to all the effort? ... read full post

Posted by:  Katy Sweetman , Marketing Director, Empired Group |  05 October 2012

CRM, Social Media, Social, Sales

(2223 votes)



Microsoft Dynamics Convergence 2012 roundup

Last week in Houston Texas, Microsoft held its premier event for the Microsoft Dynamics product suite - Convergence. Each year around 10,000 people from around the world attend what has become the largest of the Microsoft product team events. ... read full post

Posted by:  Steven Foster , Client Director |  30 March 2012

AX, CRM, Dynamics, Economy, Microsoft, Windows Mobile, UX, Dynamics Day, Mobile, Retail trends, Dynamics Day 2011, Intergen, Convergence, Metro, Windows 8

(3315 votes)



How to integrate Microsoft Dynamics AX 2009 and Microsoft Dynamics CRM 2011 using OData

For a project I was working on, there was a requirement to retrieve data from Microsoft Dynamics CRM 2011 to provide to Microsoft Dynamics AX 2009. This data retrieval has to be fast and accurate. ... read full post

Posted by:  Steven Koppens , Senior Developer, Dynamic Solutions |  15 February 2012

CRM, AX2012, Technical

(4663 votes)



Twilight recap on Pimp Your Sales Process and Profits

Last week guest presenter Paul O’Donohue, Managing Director of sales consultancy Sales STAR, gave a presentation on how sales and marketing professionals can grow sales and how customer relationship management (CRM) solutions can support this objective. ... read full post

Posted by:  Rose Harris , Marketing Assistant |  11 November 2011

CRM, Twilight recap

(2859 votes)



An Overview of Update Rollup 5 for Microsoft Dynamics CRM 2011

With the release of Update Rollup 5 for Microsoft Dynamics CRM 2011 last week, I have summarised the improvements that you can expect if you are using CRM online or have deployed the rollout to your on-premise environment. ... read full post

Posted by:  Steven Foster , Client Director |  03 November 2011

CRM, Dynamics CRM, Microsoft Dynamics CRM 2011

(4669 votes)

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