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07

Mar

The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, customer experience, Customer Relationship Management, Digital Transformation, AI, Artificial Intelligence, #CXreimagine


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16

May

Taking a big picture view of your IT solutions to achieve transformation: the power of the platform with Dynamics 365

Why should organisations start looking at a holistic approach to their IT solutions and not just stick with implementing ERP or CRM? James Page , Intergen GM of Dynamics Solutions, and Michelle Mancini , Empired Consultant, discussed this question over lunch in both Wellington and Auckland a few weeks ago.  ... read full post

Posted by:  Breanna Mudge , Marketing & Communications Coordinator |  16 May 2017

CRM, Dynamics CRM, Microsoft Dynamics, Customer Relationship Management, Dynamics 365


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06

Jul

Enabling productivity gains and digital transformation with CRM

We talk to Steven Foster, Intergen’s Dynamics CRM Solution Specialist, about the role a strong CRM platform plays in making productivity gains and business-wide transformation a reality. ... read full post

Posted by:  Steven Foster , Client Director |  06 July 2016

CRM, Customer Relationship Management, Digital Transformation, Less Busyness More Business


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20

Apr

Convergence 2015 – What’s new for CRM?

As usual, Microsoft Convergence was a popular event this year, attended by over 11,000 people from across the globe, and full of great sessions spanning four days. If you couldn’t make it, this blog is for you. Here are some key points from the sessions that I attended. ... read full post

Posted by:  Steven Foster , Client Director |  20 April 2015

CRM, ERP, Microsoft Dynamics, enterprise resource planning, Social Enterprise, Customer Relationship Management, Convergence 2015


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14

Apr

Convergence 2015 - Thinking beyond ERP and CRM

Organisations don’t invest in Microsoft Dynamics because of a burning desire to record debits and credits, or a desperate need for a contact list. The business drivers are much deeper than that. ... read full post

Posted by:  James Page , Regional Sales Director Northern and Microsoft |  14 April 2015

CRM, ERP, Microsoft Dynamics, enterprise resource planning, Social Enterprise, Customer Relationship Management, Convergence 2015, systems of engagement, systems of innovation, systems of record


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25

Feb

Working with Resco Mobile CRM: Part 1 – Installation

Recently I have been asked to implement  Resco Mobile CRM  for MS Dynamics CRM for a client. For those of you that haven’t worked with Resco, the advantage as I see it is that you can offer a tailored CRM solution across multiple devices using either out-of-the-box or custom configuration for users with offline capability. ... read full post

Posted by:  Mark Horrocks , Senior Consultant, Dynamics CRM |  25 February 2015

CRM, Dynamics CRM, Mobile, Customer Relationship Management


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01

Dec

It is here: Microsoft Dynamics CRM 2015

The next wave of updates for Microsoft Dynamics CRM and Microsoft Dynamics Marketing is now available to on-premises and cloud customers. ... read full post

Posted by:  Steven Foster , Client Director |  01 December 2014

CRM, Customer Relationship Management


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15

Oct

Getting the most from your Dynamics CRM Online implementation: setting up a partner of record

How do I ensure that Intergen is set-up as the partner of record for our Dynamics CRM project? ... read full post

Posted by:  Steven Foster , Client Director |  15 October 2014

CRM, Customer Relationship Management


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