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16

Jun

Taming feral Teams: how to get the most out of Microsoft Teams

Microsoft Teams has proven itself as an effective tool for collaboration no matter where your employees are based. However, out of the box functionality only goes so far, and the real power of the platform comes alive when you tame your teams and make it your own. ... read full post

Posted by:  Vanessa Larsen , Senior Modern Workplace Consultant |  16 June 2020

communication, Collaboration, Digital Transformation, COVID-19, #ReimagineWork


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08

Jun

Just how intelligent – and personalised – is your content?

We’re all familiar with the marketers’ imperative to get personal, creating one-to-one marketing communications that truly connect with the needs and preferences of our customers and prospective customers. And then there’s the old marketing adage that content is king … ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  08 June 2020

customer experience, Digital Transformation, #CXreimagine, #ReimagineWork, CX


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04

Jun

Taming the feral Teams: the secret to digital enablement

Recent events have brought organisations from every industry into the digital age at rapid pace. We’ve seen businesses of every sector and size adopting technology tools and systems to enable remote working across disparate locations and endpoint devices. ... read full post

Posted by:  Vanessa Larsen , Senior Modern Workplace Consultant |  04 June 2020

communication, Collaboration, Digital Transformation, COVID-19, #ReimagineWork


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04

Jun

Doing business in the new weird

Welcome to my third blog post about the #newweird. It looks like Ground Control has given us permission to leave our own private Covid-19 capsules and venture out into the old but new space. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  04 June 2020

Digital Transformation, COVID-19, #ReimagineWork


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12

May

Welcome to the new weird

What we are all going through isn’t normal; it isn’t even the new normal yet. It’s the new weird. It’s like the strange orange light that Australia and even New Zealand recently experienced due to the major forest fires. The objects are the same but cast in a strange new light. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  12 May 2020

Digital Transformation, COVID-19, #ReimagineWork


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04

May

Nostalgia is a niche business: Thoughts on a new normal (part one)

Hi, I’m a Digital Advisor at Intergen – I’m not here to give you digital advice though. Instead I’m offering you a digital context for the new normal, a new normal that might drive you in new directions. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  04 May 2020

Digital Transformation, COVID-19, #ReimagineWork


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(2 votes)

28

Aug

Three ways to help you differentiate your customer experience

We’ve all received them – emails pushing products that we are never going to buy because the company sending them has no idea of what we actually need or want. ... read full post

Posted by:  Janine Barron , Principal Digital Strategist |  28 August 2019

customer experience, Digital Transformation, #CXreimagine


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21

Aug

Customer experience: You think you are ready for change? Think again

There’s a predictable arc to stories of companies that have set out to overhaul the experience for their customers but run out of steam or utterly failed to deliver results. The project starts with a burst of enthusiasm, often fuelled by middle managers dealing with complaints from customers passed up the chain by frazzled frontline staff. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  21 August 2019

customer experience, Digital Transformation, #CXreimagine


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20

Aug

‘P2P’ marketing and putting customers first

They are considered the big tech disruptors of the last decade - Netflix, Uber and Amazon, companies that have changed the face of video streaming, transport and shopping respectively. ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design |  20 August 2019

customer experience, Digital Transformation, #CXreimagine


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01

Aug

Putting customers in the driving seat - lessons from a CX transformation

When the country’s best-selling car maker embarked on its “Drive Happy Project” initiative, it had to address a range of customer pain points, redefine the relationship between IT and marketing and bring its extensive car dealer network along on the journey. ... read full post

Posted by:  #cxreimagine , Guest Contributor |  01 August 2019

customer experience, Digital Transformation, #CXreimagine


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(1 votes)

24

Jul

How enterprise architecture supports organisational strategy

Since the phrase digital transformation made its first appearance, most organisations are now either well into their transformation journeys or at least considering how technology could potentially transform their business operations. However, transformation projects aren’t likely to be successful unless they find the perfect balance between people, process, and technology. ... read full post

Posted by:  Ravi Baggam , Solution Architect |  24 July 2019

Digital Transformation, Enterprise Architecture, Strategy


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12

Jun

Projects versus products: why your business needs to take a product approach

With most businesses thinking about transformation, much of the conversation revolves around projects. Whether referring to the overall transformation journey or the individual steps along the way, organisations that constantly refer to projects could be setting themselves up for failure without even knowing it. ... read full post

Posted by:  Chris Dury , Practice Manager, Digital Advisory |  12 June 2019

Project Management, Digital Transformation


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11

Jun

Why a picture of your transformation vision is worth 1,000 words

Most people are familiar with the saying that a picture is worth 1,000 words. The reasoning is that it’s possible to convey so much more information visually compared with textually. ... read full post

Posted by:  Chris Dury , Practice Manager, Digital Advisory |  11 June 2019

Digital Transformation


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07

Jun

Reimagining your SharePoint intranet with Office 365

Throughout my SharePoint career, one of the themes that has been a debate amongst consultants and our customers is the question of customisation. ... read full post

Posted by:  Amanda Redgard , Senior Consultant |  07 June 2019

SharePoint, Collaboration, Office 365, customer experience, Digital Transformation, #CXreimagine


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(4 votes)

15

May

Key insights from Marketing South 2019

Marketing South 2019  brought the South Island marketing community together for a day of inspiration, learning and networking. The programme featured a mix of local and national case studies providing practical insights on digital and data-driven marketing, customer experience and brand development. Here is our summary and takeaways. ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design |  15 May 2019

customer experience, Digital Transformation, #CXreimagine


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