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26

Feb

Taking the opportunity to reimagine what’s possible, putting the customer at the heart of everything

Over the coming weeks and months, we’ll be focusing here on the topic of experience transformation. How do we transform the experiences we create – for our customers, users, citizens and the people within our organisations? And what role does technology play in helping us to reimagine the transformation opportunity in front of us all?  ... read full post

Posted by:  Simon Bright , Chief Executive Officer, Intergen |  26 February 2019

customer experience, Digital Transformation, #CXreimagine


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07

Mar

The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, customer experience, Customer Relationship Management, Digital Transformation, AI, Artificial Intelligence, #CXreimagine


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27

Feb

Key considerations for organisations looking to transform customer experience

As organisations begin to understand the crucial importance of delivering exceptional customer experiences, it becomes essential to understand exactly how the business can transform the customer experience in a realistic, measurable, and timely way.  ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design |  27 February 2019

customer experience, Digital Transformation, #CXreimagine


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04

Mar

Key considerations for people central to customer experience transformation

By 2020, customer experience will overtake price and product as the key brand differentiator . The increased focus on customer experience is naturally bringing marketing-specific technologies to the fore. Businesses can’t deliver a good customer experience, let alone an outstanding one, without the right technologies in place. ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  04 March 2019

customer experience, Digital Transformation, #CXreimagine


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26

Feb

Key trends for experience transformation

Smart businesses are redefining their customer experience (CX) from transactional to transformational. Doing so depends on smart, effective use of emerging technologies. As a result, technology and marketing are becoming inextricably entwined. ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  26 February 2019

customer experience, Digital Transformation, #CXreimagine


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12

Nov

AI is no longer Artificial Intelligence

Strategic predictions are always an interesting quandary to wrestle with. How far do you back medium-term predictions given today’s technology landscape is dynamic and continually evolving? ... read full post

Posted by:  Brett Gresele , General Manager, Strategic Deals and Alliances |  12 November 2018

Cloud Platform, gartner, Digital Transformation, Continuous Service, #CXreimagine


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05

Nov

Putting the citizen at the heart of everything: Improving service

In a world where the benchmark for a modern consumer experience is forever on the up – and people’s expectations rising with it – it’s now an absolute imperative to provide a consistently outstanding citizen journey across every single one of your organisation’s touchpoints. ... read full post

Posted by:  Steve Scarbrough , General Manager Dynamics Solutions |  05 November 2018

customer experience, Digital Transformation, Government, Putting the citizen at the heart of everything, Citizenship, #CXreimagine


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01

Nov

Putting the citizen at the heart of everything: How technology can help enable a citizen-centric public service

As a leader in the public sector, you probably find yourself under similar pressures to any business leader, with the expectation that you absolutely have to do more for less year after year. While you’re charged with saving money and reducing your cost to serve, at the heart of everything you do there is your customer, or citizen, who needs to be kept top of mind in all considerations. ... read full post

Posted by:  Steve Scarbrough , General Manager Dynamics Solutions |  01 November 2018

customer experience, Digital Transformation, Government, Putting the citizen at the heart of everything, Citizenship, #CXreimagine


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25

Oct

Technology in government: future trends

The New Zealand government is increasingly using panels as a procurement tool for technology because it’s a great way to get a clear picture of where additional efficiencies can be gained and real innovation can find a target. No longer is procurement about merely choosing which vendor will provide a technology that’s already been mandated. Instead, panels are letting government agencies ask for broad-based innovation so they can see where it might fit in the agency’s environment. ... read full post

Posted by:  Paula Smith , Practice Manager, Cloud Solutions |  25 October 2018

Enterprise Content Management, customer experience, Cohesion, Digital Transformation, #CXreimagine


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25

Oct

Cohesion: five significant changes in five years

Five years ago, Intergen was selected as a supplier for the New Zealand government’s Enterprise Content Management (ECMaaS) panel, providing ECM capability on an ‘as a service’ basis to government agencies. ... read full post

Posted by:  Paula Smith , Practice Manager, Cloud Solutions |  25 October 2018

Enterprise Content Management, Cohesion, Digital Transformation


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(2 votes)

24

May

How did the legendary rock band Eagles adjust and transform after a huge change?

Jan 18, 2016 I thought the world stopped. Glen Frey from the rock band Eagles – that I grew up adoring – had passed away, and I was certain it was the end of the road. No more “Hotel California” or “Desperado”. I was absolutely gutted. ... read full post

Posted by:  Lars Agger , Practice Manager |  24 May 2018

Big Data, Digital Transformation, AI. Machine Learning, #CXreimagine


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(1 votes)

13

Dec

Convergence in a nutshell and what you told us about your own digital transformation journeys

Just like a gift under the tree, we’ve wrapped up this year’s Convergence series for you so it’s easily and visually digestible, perhaps even one of the last great work reads you’ll experience before you activate your out of office message and head for the sunny horizon... ... read full post

Posted by:  John Bessey , Empired Group Executive GM Sales & Marketing |  13 December 2017

Digital Transformation, Intergen Convergence


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04

Dec

Digital transformation in action: insights from the front line

Conversations about the catalysts, key themes, success factors and lessons learned in the digital transformation journeys of Australasian organisations. ... read full post

Posted by:  Simon Bright , Chief Executive Officer, Intergen |  04 December 2017

Digital Transformation, Intergen Convergence


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15

Nov

The state of Convergence 2017

After a whirlwind Australasian tour, it’s hard to believe that Empired and Intergen Convergence is done and dusted for 2017. Three weeks; eight locations across Australia and New Zealand; 35 keynote, client and industry speakers; 28 Empired and Intergen speakers; close to 1000 attendees… And more true life stories of disruption, experimentation and transformation than you could poke a stick at (and, as a side note, hardly an Uber mention in sight – I counted three in total across the entire series of events – although Kodak did get a fair few mentions as the representative cautionary tale for our times). ... read full post

Posted by:  John Bessey , Empired Group Executive GM Sales & Marketing |  15 November 2017

Digital Transformation, Intergen Convergence


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(1 votes)

11

Oct

Empathy and data…

Like mentioned in my pre-Microsoft Envision conference blog, “ Data – understanding the power and possibilities”, I wanted to learn a lot about “how to strengthen the ability to manage torrents of data”. ... read full post

Posted by:  Lars Agger , Practice Manager |  11 October 2017

Microsoft Envision, Digital Transformation


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(1 votes)

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