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18

May

Data literacy: taking a practical approach

Some simple steps and storytelling tools to help build data literacy in your organisation. ... read full post

Posted by:  Leo Kozhushnik , Data & AI Lead Strategist, Empired |  18 May 2020

data insights, Dynamics 365, Data Analytics, #DataReimagine, COVID-19, Customer Insights, #ReimagineWork


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07

May

A marketing insider’s view on how to personalise your customer experience at scale with a customer data platform (CDP)

Last week in our Customer Insights: It’s time to get personal webinar , we had the pleasure of welcoming Qassem (Q) Naim to our speaker lineup – alongside our own Rowan Miller and Anthony Cipolla. Q is Head of Data and Tech for leading integrated marketing communications agency FCB New Zealand , working at the forefront of the marketing industry with customer data platforms. ... read full post

Posted by:  Travis Barker , General Manager Market Development, Data & AI |  07 May 2020

data insights, Dynamics 365, Data Analytics, #CXreimagine, #DataReimagine, Customer Insights, #ReimagineWork


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30

Apr

Life After COVID – three key focus areas for Data & AI leaders to consider moving forward

The COVID-19 pandemic has had a major disruption and an impact to most things we know; our daily lives, food shortages, uncertainty in global financial system, loss of productivity across all sectors, shutdowns and isolation, major strain on health system and infrastructure, and saddest of all – loss of lives. We live in an environment that is unsettling and uncertain. As we continue to stay current and up-to-date through monitoring social media, news channels, and chats via mobile interactions, we rely on data to stay up-to-date: information we consume and information we produce. ... read full post

Posted by:  Leo Kozhushnik , Data & AI Lead Strategist, Empired |  30 April 2020

data insights, Dynamics 365, Data Analytics, #DataReimagine, COVID-19, Customer Insights, #ReimagineWork


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29

Apr

Discovering opportunity in the difficulty: Using data to uncover opportunities for innovation with Power BI

As the dark cloud of COVID-19 looks sure to loom over business activity for a long while yet, there is one silver lining that should give hope to every organisation – times of crisis breeds innovation. South Sydney microbrewery, One Drop, provides the perfect example – these guys represent the mindset needed to discover and capitalise on opportunity in our current difficulty. ... read full post

Posted by:  Travis Barker , General Manager Market Development, Data & AI |  29 April 2020

data insights, Dynamics 365, Data Analytics, #DataReimagine, COVID-19, Customer Insights, #ReimagineWork


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15

Apr

Customer Insights: now is the time to get personal

Last month we published an article introducing Dynamics 365 Customer Insights, Microsoft’s comprehensive, out-of-the-box, scalable,  360-degree customer solution built on the Azure data platform. Well, the world couldn’t look more different in the space of barely a month since that article was posted. Customer mobility is now severely restricted, trade is almost entirely online and limited to essential items only, and supply chains are straining under the pressure of unprecedented disruption. ... read full post

Posted by:  Travis Barker , General Manager Market Development, Data & AI |  15 April 2020

data insights, Dynamics 365, Data Analytics, #CXreimagine, #DataReimagine, COVID-19, Customer Insights, #ReimagineWork


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23

Mar

Customer Insights: competitive intelligence at your fingertips

Even as organisations continue to collect increasing amounts of data about their customers, gaining a true understanding of the customer can be harder than it seems.  ... read full post

Posted by:  Travis Barker , General Manager Market Development, Data & AI |  23 March 2020

data insights, Dynamics 365, Data Analytics, #DataReimagine, Customer Insights


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12

Mar

New usability experiences in the 2020 Release Wave 1 for Dynamics 365 Sales and Customer Service

With the 2020 Release Wave 1 for Microsoft Dynamics 365 on our doorsteps ( see previous blog post ), we find ourselves blown away by the number of cool new features in this version, across business applications including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, and Business Central.  Here are a few of my top picks from the enhancements coming to Dynamics 365 Sales and Dynamics 365 Customer Service, which I think will make a Dynamics 365 user’s life easier in their day to day activities. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  12 March 2020

UX, User Experience, Microsoft Dynamics, Dynamics 365, UI, User Interface, Dynamics 365 Customer Engagement


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09

Mar

Team Member Enforcement for Dynamics 365 Customer Engagement First-Party Business Applications

Here are some insights into critical licensing changes that Microsoft has announced with its 2020 Release Wave 1 for Microsoft Dynamics 365 and how this might impact how you use this business application. ... read full post

Posted by:  Tamara Haskins , Solutions Specialist |  09 March 2020

Microsoft Dynamics, Dynamics 365, Dynamics 365 Customer Engagement, Licensing


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21

Oct

Understanding licence-driven development in a cloud world

We have recently been involved in Dynamics 365 Customer Engagement implementations where licensing has been key in design decisions and here are some insights for these kind of projects. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  21 October 2019

Dynamics 365, Dynamics 365 Customer Engagement, LDD, Licence Driven Development


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01

Oct

Make your Dynamics templates shine with Microsoft Flow

A common request from clients when implementing Dynamics 365 for Customer Engagement (CE) is to produce beautifully formatted documents such as contracts, letters and application forms. These documents need to be accurate and contain all the required information, but also need to be presented professionally and align with your business and your brand. ... read full post

Posted by:  Bertus Malan , Consultant |  01 October 2019

Dynamics 365, Microsoft Flow


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01

Oct

The new Power Platform API limits – a massive over-reaction?

In the wake of the controversial new Microsoft Power Platform request limits and allocations to take effect from October 2019 there has been a lot of speculation as to the impact this will have on our customers and the projects we are working on. The news hasn’t been greeted favourably. But I suspect, that may be an over-reaction. ... read full post

Posted by:  Ryan James , Senior Developer |  01 October 2019

Dynamics 365, Microsoft Power Platform, API, Application Programming Interface


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04

Sep

All Aboard the CDS and Dynamics update train!

In 1869, the completion of the first transcontinental railroad across the United States of America ushered in a long and sustained period of growth and prosperity as American industry got moving on an unprecedented scale. ... read full post

Posted by:  Bruce Edwards , Practice Lead Customer Engagement & Business Central |  04 September 2019

Dynamics 365, Common Data Service


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12

Aug

Customers’ focus: “hocus pocus” features in Dynamics 365 Business Central

It is fair to say that the most significant recent enhancements in the world of Enterprise Resource Planning (ERP) have involved expanding the breadth of what these platforms can do. But even relatively small incremental improvements can make life much easier for people using ERP software every day. ... read full post

Posted by:  Andrew Sknar , Practice Lead, Business Applications – Business Central |  12 August 2019

Dynamics 365, Business Central


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21

May

Microsoft Dynamics 365 for Customer Engagement and Portals: getting it right

Since the acquisition of the AdxStudio portal solution by Microsoft, clients and vendors alike have been keen to explore the value of portals, and the additional possibilities of having a solution natively integrated with a Microsoft Dynamics 365 for Customer Engagement (Dynamics 365 CE) instance - especially considering that there is a ‘free’ production portal instance available to a high number of existing and new Dynamics 365 customers . ... read full post

Posted by:  Mark Horrocks , Solution Specialist, Dynamics Solutions |  21 May 2019

customer experience, Dynamics 365, Portals, #CXreimagine, Customer Engagement


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22

Mar

The future is bright for Dynamics NAV (ERP): Microsoft introduces Dynamics 365 Business Central

Microsoft Dynamics NAV 2018 (NAV) has been a solid and consistent performer for businesses throughout New Zealand who have needed to transform and improve their Finance, Supply Chain and Manufacturing capabilities. ... read full post

Posted by:  John Meaker , Solution Specialist |  22 March 2018

ERP, enterprise resource planning, Dynamics 365, Enterprise Resource Management


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