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23

Mar

Customer Insights: competitive intelligence at your fingertips

Even as organisations continue to collect increasing amounts of data about their customers, gaining a true understanding of the customer can be harder than it seems.  ... read full post

Posted by:  Travis Barker , General Manager Market Development, Data & AI |  23 March 2020

data insights, Dynamics 365, Data Analytics, #DataReimagine, Customer Insights


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12

Mar

New usability experiences in the 2020 Release Wave 1 for Dynamics 365 Sales and Customer Service

With the 2020 Release Wave 1 for Microsoft Dynamics 365 on our doorsteps ( see previous blog post ), we find ourselves blown away by the number of cool new features in this version, across business applications including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, and Business Central.  Here are a few of my top picks from the enhancements coming to Dynamics 365 Sales and Dynamics 365 Customer Service, which I think will make a Dynamics 365 user’s life easier in their day to day activities. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  12 March 2020

UX, User Experience, Microsoft Dynamics, Dynamics 365, UI, User Interface, Dynamics 365 Customer Engagement


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09

Mar

Team Member Enforcement for Dynamics 365 Customer Engagement First-Party Business Applications

Here are some insights into critical licensing changes that Microsoft has announced with its 2020 Release Wave 1 for Microsoft Dynamics 365 and how this might impact how you use this business application. ... read full post

Posted by:  Tamara Haskins , Solutions Specialist |  09 March 2020

Microsoft Dynamics, Dynamics 365, Dynamics 365 Customer Engagement, Licensing


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21

Oct

Understanding licence-driven development in a cloud world

We have recently been involved in Dynamics 365 Customer Engagement implementations where licensing has been key in design decisions and here are some insights for these kind of projects. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  21 October 2019

Dynamics 365, Dynamics 365 Customer Engagement, LDD, Licence Driven Development


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01

Oct

Make your Dynamics templates shine with Microsoft Flow

A common request from clients when implementing Dynamics 365 for Customer Engagement (CE) is to produce beautifully formatted documents such as contracts, letters and application forms. These documents need to be accurate and contain all the required information, but also need to be presented professionally and align with your business and your brand. ... read full post

Posted by:  Bertus Malan , Consultant |  01 October 2019

Dynamics 365, Microsoft Flow


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01

Oct

The new Power Platform API limits – a massive over-reaction?

In the wake of the controversial new Microsoft Power Platform request limits and allocations to take effect from October 2019 there has been a lot of speculation as to the impact this will have on our customers and the projects we are working on. The news hasn’t been greeted favourably. But I suspect, that may be an over-reaction. ... read full post

Posted by:  Ryan James , Senior Developer |  01 October 2019

Dynamics 365, Microsoft Power Platform, API, Application Programming Interface


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04

Sep

All Aboard the CDS and Dynamics update train!

In 1869, the completion of the first transcontinental railroad across the United States of America ushered in a long and sustained period of growth and prosperity as American industry got moving on an unprecedented scale. ... read full post

Posted by:  Bruce Edwards , Practice Lead Customer Engagement & Business Central |  04 September 2019

Dynamics 365, Common Data Service


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12

Aug

Customers’ focus: “hocus pocus” features in Dynamics 365 Business Central

It is fair to say that the most significant recent enhancements in the world of Enterprise Resource Planning (ERP) have involved expanding the breadth of what these platforms can do. But even relatively small incremental improvements can make life much easier for people using ERP software every day. ... read full post

Posted by:  Andrew Sknar , Practice Lead, Business Applications – Business Central |  12 August 2019

Dynamics 365, Business Central


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21

May

Microsoft Dynamics 365 for Customer Engagement and Portals: getting it right

Since the acquisition of the AdxStudio portal solution by Microsoft, clients and vendors alike have been keen to explore the value of portals, and the additional possibilities of having a solution natively integrated with a Microsoft Dynamics 365 for Customer Engagement (Dynamics 365 CE) instance - especially considering that there is a ‘free’ production portal instance available to a high number of existing and new Dynamics 365 customers . ... read full post

Posted by:  Mark Horrocks , Solution Specialist, Dynamics Solutions |  21 May 2019

customer experience, Dynamics 365, Portals, #CXreimagine, Customer Engagement


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22

Mar

The future is bright for Dynamics NAV (ERP): Microsoft introduces Dynamics 365 Business Central

Microsoft Dynamics NAV 2018 (NAV) has been a solid and consistent performer for businesses throughout New Zealand who have needed to transform and improve their Finance, Supply Chain and Manufacturing capabilities. ... read full post

Posted by:  John Meaker , Solution Specialist |  22 March 2018

ERP, enterprise resource planning, Dynamics 365, Enterprise Resource Management


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16

May

Taking a big picture view of your IT solutions to achieve transformation: the power of the platform with Dynamics 365

Why should organisations start looking at a holistic approach to their IT solutions and not just stick with implementing ERP or CRM? James Page , Intergen GM of Dynamics Solutions, and Michelle Mancini , Empired Consultant, discussed this question over lunch in both Wellington and Auckland a few weeks ago.  ... read full post

Posted by:  Breanna Mudge , Marketing & Communications Coordinator |  16 May 2017

CRM, Dynamics CRM, Microsoft Dynamics, Customer Relationship Management, Dynamics 365


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06

Apr

What does Hard Seal mean for you?

Hard Seal is not a method for laying a road. It is a term that is fundamentally changing the way the Microsoft Dynamics community can make changes to the Dynamics 365 for Operations applications. ... read full post

Posted by:  Dynamics Team ,  |  06 April 2017

Microsoft Dynamics, Dynamics 365, CDM, Common Data Model


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26

Oct

Intergen customers get first look at Microsoft Dynamics 365

Microsoft will begin rolling out the first parts of its new Azure-hosted 365 suite on November 1. Visitors to Intergen’s Dynamics Day 2016 in Auckland had a sneak preview. ... read full post

Posted by:  Bill Bennett , Guest Contributor |  26 October 2016

Microsoft Dynamics, Dynamics 365


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