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12

Mar

New usability experiences in the 2020 Release Wave 1 for Dynamics 365 Sales and Customer Service

With the 2020 Release Wave 1 for Microsoft Dynamics 365 on our doorsteps ( see previous blog post ), we find ourselves blown away by the number of cool new features in this version, across business applications including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, and Business Central.  Here are a few of my top picks from the enhancements coming to Dynamics 365 Sales and Dynamics 365 Customer Service, which I think will make a Dynamics 365 user’s life easier in their day to day activities. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  12 March 2020

UX, User Experience, Microsoft Dynamics, Dynamics 365, UI, User Interface, Dynamics 365 Customer Engagement


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09

Mar

Team Member Enforcement for Dynamics 365 Customer Engagement First-Party Business Applications

Here are some insights into critical licensing changes that Microsoft has announced with its 2020 Release Wave 1 for Microsoft Dynamics 365 and how this might impact how you use this business application. ... read full post

Posted by:  Tamara Haskins , Solutions Specialist |  09 March 2020

Microsoft Dynamics, Dynamics 365, Dynamics 365 Customer Engagement, Licensing


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21

Oct

Understanding licence-driven development in a cloud world

We have recently been involved in Dynamics 365 Customer Engagement implementations where licensing has been key in design decisions and here are some insights for these kind of projects. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  21 October 2019

Dynamics 365, Dynamics 365 Customer Engagement, LDD, Licence Driven Development


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14

May

Dynamics 365 Customer Engagement Storage Changes

Microsoft has released its new storage model as part of the April 2019 release notes. For new customers, this means that tenant storage will be split into three storage capacities across instances and shared across the tenant. ... read full post

Posted by:  Tamara Haskins , Solutions Specialist |  14 May 2019

Microsoft Dynamics, Dynamics 365 Customer Engagement


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