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05

Nov

Putting the citizen at the heart of everything: Improving service

In a world where the benchmark for a modern consumer experience is forever on the up – and people’s expectations rising with it – it’s now an absolute imperative to provide a consistently outstanding citizen journey across every single one of your organisation’s touchpoints. ... read full post

Posted by:  Steve Scarbrough , General Manager Dynamics Solutions |  05 November 2018

Digital Transformation, Government, Putting the citizen at the heart of everything, Citizenship


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01

Nov

Putting the citizen at the heart of everything: How technology can help enable a citizen-centric public service

As a leader in the public sector, you probably find yourself under similar pressures to any business leader, with the expectation that you absolutely have to do more for less year after year. While you’re charged with saving money and reducing your cost to serve, at the heart of everything you do there is your customer, or citizen, who needs to be kept top of mind in all considerations. ... read full post

Posted by:  Steve Scarbrough , General Manager Dynamics Solutions |  01 November 2018

Digital Transformation, Government, Putting the citizen at the heart of everything, Citizenship


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28

Jun

Colluding not colliding: disruptive innovation in the public sector

“Getting different results requires doing things differently.” – Honourable Peter Dunne MP, at the GOVIS 2016 conference. ... read full post

Posted by:  Evelyn Johnston , Client Director, Client Development |  28 June 2016

GOVIS, Digital Transformation, Less Busyness More Business, Government


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