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Deliver great service and delight customers with Field Services Capabilities for Dynamics CRM Online

Building long-lasting trusting relationships around a solid reputation for delivery is paramount in today’s services economy. With many providers of similar services, differentiation for your business depends on the delivery of a distinct and consistent customer experience across every client interaction.  ... read full post

Posted by:  Steven Foster , Client Director |  20 July 2016

Project Delivery, Microsoft Dynamics CRM, Field Service

(0 votes)



Remove the project data silo from your business with Dynamics CRM project service

With many providers delivering similar services, your customer experience needs to be distinct and consistent across every client interaction. Organisations have to reach new levels of transparency and collaboration, both internally and externally. People have come to expect this. They expect to be involved; they expect to collaborate; they expect to be online; they expect to be able to do it anywhere; and they expect this to be simple. ... read full post

Posted by:  Steven Foster , Client Director |  09 June 2016

Project Management, Project Delivery, Microsoft Dynamics CRM

(1 votes)



Comparing travel and Microsoft Dynamics CRM projects

I am travelling at the moment, currently at Tel Aviv airport.  A couple of days ago I went to Jerusalem and my time there reminded me of a day I had last year, both providing me with very clear examples of good and poor use of time. ... read full post

Posted by:  Steve Chappel , Solution Consultant |  02 October 2009

CRM, Business Analysis, Project Delivery

(4382 votes)



The ins and outs of agile methodology

Over the past year, we have started to see a growing interest in implementing projects in an agile way by adopting agile methodology techniques. The agile approach suits a range of projects and engagements and the benefits to our clients can be measured in the successful outcomes we are seeing, the satisfaction with the end result and ultimately the reduction of risk and cost. This is not a new approach to delivering software and does not point to the demise of the traditional waterfall approach – both have their place. ... read full post

Posted by:  Tim Mole ,  |  01 October 2007

Agile, Project Delivery

(4181 votes)



Who you know

I have worked in many roles within projects, both as a consultant and as a member of the permanent staff. In these projects there is always a key person you should find, and treat really well when you find them. ... read full post

Posted by:  Steve Chappel , Solution Consultant |  16 September 2009

Project Delivery

(3739 votes)



What does it take to succeed?

Every step of the process has been carefully planned and thought through, no stone has been left unturned. We’ve allocated the best possible resources, each one a leader if not the best in their field. And we’ve been well funded, gone are the days of doing things on a shoe string, we were prepared to invest whatever it took for this to succeed. Finally we were prepared to be innovative and do things a little differently to get a better outcome. ... read full post

Posted by:  Martin Johnston ,  |  10 October 2007

Project Delivery

(3835 votes)

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