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New usability experiences in the 2020 Release Wave 1 for Dynamics 365 Sales and Customer Service

With the 2020 Release Wave 1 for Microsoft Dynamics 365 on our doorsteps ( see previous blog post ), we find ourselves blown away by the number of cool new features in this version, across business applications including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, and Business Central.  Here are a few of my top picks from the enhancements coming to Dynamics 365 Sales and Dynamics 365 Customer Service, which I think will make a Dynamics 365 user’s life easier in their day to day activities. ... read full post

Posted by:  Monica Chopra , Senior Consultant |  12 March 2020

UX, User Experience, Microsoft Dynamics, Dynamics 365, UI, User Interface, Dynamics 365 Customer Engagement

(0 votes)



User experience: yes it is important

Did you come up with the next big app idea over the weekend? Were you out for a run when your Facebook-killing idea popped into your head? Or were you at a bar with friends when you came up with the idea of an app that blends Pokemon Go with Tinder?  You are excited about how big your new app is going to be, have thrown down a few notes on a napkin and started googling luxury yachts to spend your millions on. Unfortunately there is a lot more work to be done. ... read full post

Posted by:  Shaun Denholm , Junior Developer |  30 March 2017

UX, User Experience, UI, User Interface

(3 votes)



Webstock 2014 – Design for Good

And so Webstock passes for another year and as usual I am still whirling from trying to digest two whole days of unconstrained brain food provided by the phenomenal mix of 20+ world-class speakers. ... read full post

Posted by:  Mark Delaney ,  |  20 February 2014

Webstock, ONYAs, UX, User Experience, design, web

(2 votes)



Designing for a bad experience

As a User Experience Designer, emotion plays a key role in my work. And while the majority of experience design is about the actual experience as it happens, we also have to be aware of context. In other words, why is this experience happening? And specifically – is there an emotional aspect I need to take into account? ... read full post

Posted by:  Brian Lyall , Senior Web Strategist |  18 February 2014

UX, User Experience

(0 votes)



Your customers aren't (just) using computers: thinking about their real-world journeys and your digital ecosystem.

In the old days of the web, it was fantastic if you had a business website – a place where any customer – or prospective customer – could go online to find out your opening hours, your contact numbers, and maybe even get some basic pricing or product information. ... read full post

Posted by:  Brad Gallen , Digital Strategist, Web and Digital Strategy Team. |  08 May 2013

Social Media, Mobile, Marketing, User Experience, Web Strategy, Website, buyer behaviour, customer experience, digital ecosystem

(2404 votes)



Twilight Recap: Web Strategy for Humans – Fieldwork vs. Requirements

If you’re currently working on or about to work on a website, app or mobile project – this will interest you. Giles Brown, Intergen’s Service Line Lead for Web & Digital Strategy, took his attendees on a journey through the process of creating concepts for a website or application – based on business requirements and face-to-face fieldwork. Above: Face-to-face engagement with prospective users of the DateNight concept describing how they think the service should work for them. ... read full post

Posted by:  Rose Harris , Marketing Assistant |  10 May 2012

website engagement, Twilight recap, User Experience, Web Strategy

(2614 votes)

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