Our Blog

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04

Sep

Blog: Is a focus on customer experience only viable in a strong economic landscape?

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Posted by:  Daragh Henchy , Solution Specialist, Digital, Data & AI |  04 September 2020


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18

Jun

Where did my customers go, and will they be back?

There is no doubt recent world events have disrupted our lives both domestically and professionally; travel has changed, as have the places we frequent and in many cases the way in which we interact with external parties will never be the same. ... read full post

Posted by:  Stewart Gibbs , Practice Manager, Business Applications |  18 June 2020

CRM, Customer Relationship Management, #ReimagineWork


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16

Jun

Taming feral Teams: how to get the most out of Microsoft Teams

Microsoft Teams has proven itself as an effective tool for collaboration no matter where your employees are based. However, out of the box functionality only goes so far, and the real power of the platform comes alive when you tame your teams and make it your own. ... read full post

Posted by:  Vanessa Larsen , Senior Modern Workplace Consultant |  16 June 2020

communication, Collaboration, Digital Transformation, COVID-19, #ReimagineWork


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15

Jun

Drinking our own champagne, building the aeroplane while we’re flying it and reimagining work: Part 1

I’m quite partial to a metaphor. I reckon they do a great job of succinctly conjuring up a mental image that everyone connects with. It’s probably why some metaphors have endured the test of time and survived much longer than the 5 ¼ inch floppy disk… ... read full post

Posted by:  Nick Hadlee , Practice Manager |  15 June 2020

#ReimagineWork


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09

Jun

Challenges and opportunities: changing the customer conversation

In our new world relationships with customers and partners are more important than ever. So how do we overcome obstacles and build a resilient and reputable brand? Stuart Strickland, GM of Customer Enablement at Intergen's parent company, Empired, considers this question from both an external and internal point of view. ... read full post

Posted by:  Stuart Strickland , General Manager Customer Success |  09 June 2020

#ReimagineWork


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08

Jun

Returning, Reimagining: Looking to the horizons ahead of us and the opportunities to be found in reimagining work

In the space of just a couple of months, the world and how we operate within it looks very different. Right now we all find ourselves focusing on what the concept of returning looks like… whether it’s returning to an office-based working environment or, more broadly, what returning to a semblance of normality (or new normality) might look like for us all – a phenomenon that’s nicely described as the ‘ new weird’ by our Head of Architecture, Mark Smith, in his latest blog here . ... read full post

Posted by:  Simon Bright , Chief Executive Officer, Intergen |  08 June 2020

Strategy, #ReimagineWork


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08

Jun

Just how intelligent – and personalised – is your content?

We’re all familiar with the marketers’ imperative to get personal, creating one-to-one marketing communications that truly connect with the needs and preferences of our customers and prospective customers. And then there’s the old marketing adage that content is king … ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  08 June 2020

customer experience, Digital Transformation, #CXreimagine, #ReimagineWork, CX


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04

Jun

Taming the feral Teams: the secret to digital enablement

Recent events have brought organisations from every industry into the digital age at rapid pace. We’ve seen businesses of every sector and size adopting technology tools and systems to enable remote working across disparate locations and endpoint devices. ... read full post

Posted by:  Vanessa Larsen , Senior Modern Workplace Consultant |  04 June 2020

communication, Collaboration, Digital Transformation, COVID-19, #ReimagineWork


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04

Jun

Doing business in the new weird

Welcome to my third blog post about the #newweird. It looks like Ground Control has given us permission to leave our own private Covid-19 capsules and venture out into the old but new space. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  04 June 2020

Digital Transformation, COVID-19, #ReimagineWork


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18

May

Data literacy: taking a practical approach

Some simple steps and storytelling tools to help build data literacy in your organisation. ... read full post

Posted by:  Leo Kozhushnik , Data & AI Lead Strategist, Empired |  18 May 2020

data insights, Dynamics 365, Data Analytics, #DataReimagine, COVID-19, Customer Insights, #ReimagineWork


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12

May

Welcome to the new weird

What we are all going through isn’t normal; it isn’t even the new normal yet. It’s the new weird. It’s like the strange orange light that Australia and even New Zealand recently experienced due to the major forest fires. The objects are the same but cast in a strange new light. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  12 May 2020

Digital Transformation, COVID-19, #ReimagineWork


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07

May

Business insights at your fingertips – your path to building an intelligent enterprise

“Give me the truth. Give me the facts” – says every world leader dealing with the Coronavirus pandemic today. While we are staying home and staying safe, the one thing we are all consuming is information. ... read full post

Posted by:  Priyanka Roy , Head of Data & AI |  07 May 2020

data insights, Data Analytics, #DataReimagine, #WorkReimagine


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07

May

A marketing insider’s view on how to personalise your customer experience at scale with a customer data platform (CDP)

Last week in our Customer Insights: It’s time to get personal webinar , we had the pleasure of welcoming Qassem (Q) Naim to our speaker lineup – alongside our own Rowan Miller and Anthony Cipolla. Q is Head of Data and Tech for leading integrated marketing communications agency FCB New Zealand , working at the forefront of the marketing industry with customer data platforms. ... read full post

Posted by:  Travis Barker , General Manager Market Development, Data & AI |  07 May 2020

data insights, Dynamics 365, Data Analytics, #CXreimagine, #DataReimagine, Customer Insights, #ReimagineWork


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04

May

Nostalgia is a niche business: Thoughts on a new normal (part one)

Hi, I’m a Digital Advisor at Intergen – I’m not here to give you digital advice though. Instead I’m offering you a digital context for the new normal, a new normal that might drive you in new directions. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  04 May 2020

Digital Transformation, COVID-19, #ReimagineWork


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