Application Support CRM - Cloud Platform and Application Services

Auckland

Client facing - You'll support our clients on all things Dynamics CRM. Use your programming and customer service expertise to solve problems

The Role
You’ll work closely with our clients to resolve any of their issues in relation to their Dynamics CRM solution.  As a member of the Application Support team, you will be responsible for the completion of support tasks, including enhancement work and smaller support projects working across all of our different clients.
You’ll gain a deep understanding of our client’s organisation to ensure successful delivery and maybe even suggest ways to enhance their business by improving their existing solutions.

Your responsibilities will include but not limited to:

  • Providing objective advice, expertise and specialist skills in Dynamics CRM Development as well as wider consulting skills.
  • Completion of support tasks and smaller support projects working across all of our different client solutions
  • Contribute to Solution Design artefacts that translate business requirements into solution design.
  • Prepare IP/Wiki materials and participate in providing user training to Intergen clients.
  • Undertake transition activities and collection/establishment of support artefacts as allocated.
  • Provide support to existing clients with minimal supervision from more senior members of the team.

The Person
To fit in with us you will need passion! You’ll be highly motivated and client focused. Intergen has a vibrant culture and aims to get the best out of its people so if you like striving to new heights and working side by side with your customers then you’ll slot right in.

You will:

  • Have several years' programming experience with an excellent understanding of coding methods and best practices.
  • Have demonstrated experience in a support environment – incident management, release management & change management will be familiar terms to you.
  • Contribute to and provide guidance on the evolution of Intergen best practice. Continue to develop technology, methodology and framework knowledge. Obtain certifications relevant to the role. Encourage on-going education across the team.
  • Have solid understanding of broader Microsoft technologies like SharePoint, Azure DevOps, Azure and workflow solutions like Flow, Nintex or K2 in order to support existing and potential clients in these areas. 
  • Be an expert trouble shooter and love getting your teeth stuck into puzzles
  • Foundation technologies: Office 365 family, Internet Information Server, SQL Server, Microsoft Azure, Windows Desktop OS.
  • One or more of the following relevant technologies: SharePoint, SSAS, CRM, workflow & tasking tools.
  • A broad range of Microsoft technologies.
  • Be able to handle release management tasks if and when required

The Benefits
Aside from offering a great job in the best city with the best team, we offer ongoing support and development for your future career growth, an awesome social calendar – weekly social gatherings, team sports events, a focus on health and wellbeing, including a flexible work program, sporting teams, discounted health insurance and much more! We make sure you are connected to your colleagues with the latest technologies, have a fantastic reward and recognition program and we’re ASX listed.

Apply online today for further information.

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