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04

Sep

All Aboard the CDS and Dynamics update train!

In 1869, the completion of the first transcontinental railroad across the United States of America ushered in a long and sustained period of growth and prosperity as American industry got moving on an unprecedented scale. ... read full post

Posted by:  Bruce Edwards , Practice Lead Customer Engagement & Business Central |  04 September 2019

Dynamics 365, Common Data Service


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03

Sep

Inspire: Trust and technology’s inflection point

It was 22 minutes into Brad Smith’s CoreNote presentation at this year's MIcrosoft Inspire and I had a lump in my throat. ... read full post

Posted by:  James Page , Practice Director Partners, Alliances & Channels |  03 September 2019

Security, data insights, Data Analytics, #Inspire, Trust


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02

Sep

Meet Intergen’s new Data and AI National Practice Lead – Adele Marshall

Following 20 years working in data, business intelligence and analytics at the likes of Woolworths, Southern Cross, Sovereign and Vodafone, Adele Marshall is now bringing her considerable experience to businesses large and small as Intergen’s data and AI national practice lead. ... read full post

Posted by:  Adele Marshall , Practice Lead |  02 September 2019

Power BI, Data Intelligence, Data Analytics, AI, Artificial Intelligence, #DataReimagine, #AIReimagine


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02

Sep

Where are you on the business intelligence maturity curve?

If you want an indication of the power of data analytics, look no further than the fitness bands hundreds of thousands of Kiwis now wear to track their steps and physical exercise. ... read full post

Posted by:  Priyanka Roy , Head of Data & AI |  02 September 2019

Power BI, Data Intelligence, Data Analytics, #DataReimagine


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28

Aug

Three ways to help you differentiate your customer experience

We’ve all received them – emails pushing products that we are never going to buy because the company sending them has no idea of what we actually need or want. ... read full post

Posted by:  Janine Barron , Principal Digital Strategist |  28 August 2019

customer experience, Digital Transformation, #CXreimagine


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21

Aug

Customer experience: You think you are ready for change? Think again

There’s a predictable arc to stories of companies that have set out to overhaul the experience for their customers but run out of steam or utterly failed to deliver results. The project starts with a burst of enthusiasm, often fuelled by middle managers dealing with complaints from customers passed up the chain by frazzled frontline staff. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  21 August 2019

customer experience, Digital Transformation, #CXreimagine


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20

Aug

‘P2P’ marketing and putting customers first

They are considered the big tech disruptors of the last decade - Netflix, Uber and Amazon, companies that have changed the face of video streaming, transport and shopping respectively. ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design |  20 August 2019

customer experience, Digital Transformation, #CXreimagine


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15

Aug

Inspire: Reimagining education and the lessons for business

We’ve heard a lot in recent years about the rise of so-called massive open online courses and how technology is changing the face of education. ... read full post

Posted by:  Jo Healey , General Manager Customer Success |  15 August 2019

data insights, Machine Learning, Data Analytics, AI, #Inspire, #AIReimagine


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12

Aug

Customers’ focus: “hocus pocus” features in Dynamics 365 Business Central

It is fair to say that the most significant recent enhancements in the world of Enterprise Resource Planning (ERP) have involved expanding the breadth of what these platforms can do. But even relatively small incremental improvements can make life much easier for people using ERP software every day. ... read full post

Posted by:  Andrew Sknar , Practice Lead, Business Applications – Business Central |  12 August 2019

Dynamics 365, Business Central


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09

Aug

Inspire: Three takeaways from Microsoft’s big partner event

As a regular attendee at Microsoft’s Inspire partner conferences over the years, the 2019 event seemed a lot more spread out. That might have a lot to do with the Las Vegas setting. But it is equally a sign of the growing scale and breadth of Microsoft’s business with its partner community as businesses of all sizes in all industries embark on their digital transformations. ... read full post

Posted by:  Darren Christophersen , General Manager Digital Workplace, Digital, Data & AI - Empired |  09 August 2019

#Inspire


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08

Aug

Microsoft CSP explained part III: The small to mid-sized Enterprise Agreement customer

In the 3 rd part of this blog series , I’ll cover a specific customer scenario that’s very common in the market today. If you are facing this scenario, I encourage you to read on as this blog will help you to understand the issues involved and navigate this important change in Microsoft policy. ... read full post

Posted by:  Harris Schneiderman , Regional Sales Manager, Seattle |  08 August 2019

Office 365, Cloud Solution Provider, CSP, Microsoft Licensing, Microsoft Licensing for the cloud


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07

Aug

Microsoft CSP explained part II: Direct vs Indirect Resellers

I’ll kick off this second blog on the topic of Microsoft’s Cloud Service Provider offerings by explaining the differences between a Direct and Indirect Reseller. The reason why they are two categories of CSP Reseller is to allow partners of different skill levels and sizes to be CSP Resellers. ... read full post

Posted by:  Harris Schneiderman , Regional Sales Manager, Seattle |  07 August 2019

Office 365, Cloud Solution Provider, CSP, Microsoft Licensing, Microsoft Licensing for the cloud


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06

Aug

Microsoft CSP explained part I – flexibility in adopting the cloud

If you’ve worked with Empired or Intergen, you’ll likely know that we are a Microsoft Systems Integrator (SI) and a Microsoft Managed Services Provider (MSP). But you may not be aware that we are also a Microsoft Cloud Solution Provider (CSP). ... read full post

Posted by:  Harris Schneiderman , Regional Sales Manager, Seattle |  06 August 2019

Office 365, Cloud Solution Provider, CSP, Microsoft Licensing, Microsoft Licensing for the cloud


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05

Aug

Inspire 2019: Clear thinking in the desert heat

The 20,000-seat T-Mobile Arena in Las Vegas is more often given over to Golden Knights ice hockey games and Lynard Skynard concerts than tech fests. But as I settled into my airconditioned seat ready to watch Microsoft CEO Satya Nadella go on stage, there was a sense of anticipation akin to a rock concert. ... read full post

Posted by:  Harris Schneiderman , Regional Sales Manager, Seattle |  05 August 2019

#Inspire


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01

Aug

Putting customers in the driving seat - lessons from a CX transformation

When the country’s best-selling car maker embarked on its “Drive Happy Project” initiative, it had to address a range of customer pain points, redefine the relationship between IT and marketing and bring its extensive car dealer network along on the journey. ... read full post

Posted by:  #cxreimagine , Guest Contributor |  01 August 2019

customer experience, Digital Transformation, #CXreimagine


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