Our Blog

where we write about the things we love

25

Mar

Customer experience and advocacy: themes from DX2019

DX2019 is New Zealand’s premier digital summit held in Auckland, exploring the trends, challenges and customer experiences driving digital transformation. The sold-out conference attracts a diverse and senior audience drawn by the fantastic line up of speakers. Richard Brown, our Head of Digital and Experience Design, shares his key takeaways from the day. ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design |  25 March 2019

customer experience, Digital Transformation, #CXreimagine


Rating: 
(0 votes)

25

Mar

Digital transformation enablement: why strategy needs to lead the conversation

Why strategy needs to lead the conversation about digital experience and transformation and why you’d better join in as marketer and information technology decision maker. Claudia Rondon recently joined Empired’s Digital Experience team as a strategist. Bringing her enthusiasm about creativity and innovation and her 15 years’ experience across multiple industry clients, she shares her thoughts in the Q&A below. ... read full post

Posted by:  Claudia Rondon , Strategist, Digital & Experience Design |  25 March 2019

customer experience, Digital Transformation, #CXreimagine


Rating: 
(0 votes)

07

Mar

The value of AI in CRM

Artificial intelligence (AI) has been around in businesses for a while now. If you’ve ever chatted with a ‘customer service representative’ on a brand’s website, or received a ‘you bought this so you might like that’ offer, then you’ve already interacted with AI engines. ... read full post

Posted by:  Dan Smith , Practice Lead, Data Insights |  07 March 2019

CRM, customer experience, Customer Relationship Management, Digital Transformation, AI, Artificial Intelligence, #CXreimagine


Rating: 
(0 votes)

04

Mar

Key considerations for people central to customer experience transformation

By 2020, customer experience will overtake price and product as the key brand differentiator . The increased focus on customer experience is naturally bringing marketing-specific technologies to the fore. Businesses can’t deliver a good customer experience, let alone an outstanding one, without the right technologies in place. ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  04 March 2019

customer experience, Digital Transformation, #CXreimagine


Rating: 
(0 votes)

27

Feb

Key considerations for organisations looking to transform customer experience

As organisations begin to understand the crucial importance of delivering exceptional customer experiences, it becomes essential to understand exactly how the business can transform the customer experience in a realistic, measurable, and timely way.  ... read full post

Posted by:  Richard Brown , Head of Digital and Experience Design |  27 February 2019

customer experience, Digital Transformation, #CXreimagine


Rating: 
(1 votes)

26

Feb

Taking the opportunity to reimagine what’s possible, putting the customer at the heart of everything

Over the coming weeks and months, we’ll be focusing here on the topic of experience transformation. How do we transform the experiences we create – for our customers, users, citizens and the people within our organisations? And what role does technology play in helping us to reimagine the transformation opportunity in front of us all?  ... read full post

Posted by:  Simon Bright , Chief Executive Officer, Intergen |  26 February 2019

customer experience, Digital Transformation, #CXreimagine


Rating: 
(1 votes)

26

Feb

Key trends for experience transformation

Smart businesses are redefining their customer experience (CX) from transactional to transformational. Doing so depends on smart, effective use of emerging technologies. As a result, technology and marketing are becoming inextricably entwined. ... read full post

Posted by:  Kevin Miller , Head of Digital & Experience Design |  26 February 2019

customer experience, Digital Transformation, #CXreimagine


Rating: 
(0 votes)

08

Feb

New Microsoft Security and Compliance offerings

Security and compliance within organisations are getting more and more attention based on the increase of cyberattacks. Coupled with this, data privacy regulations such as General Data Protection Regulation (GDPR) is also something that cannot be under estimated. ... read full post

Posted by:  Dirk Prinsloo , Principal Consultant CD&I |  08 February 2019

SaaS, Office 365, Security, Compliance


Rating: 
(1 votes)

17

Dec

Evolution of Post-box (Dynamics 365 Business Central in Outlook)

The idea of transactions based on physically posted letters/invoices is not new (in fact it was quite usual a couple of centuries ago). We seem to have come full circle following the spiral of history. What really is new is the ability to use your mailbox as a primary place to post financial and operational ledger entries for ERP.  ... read full post

Posted by:  Andrew Sknar , Senior Consultant |  17 December 2018

ERP, Microsoft Dynamics, Business Central, Dynamics 365 Business Central, Enteprise Resource Planning


Rating: 
(18 votes)

29

Nov

Business Central hits the road in New Zealand

Intergen recently completed its New Zealand roadshow, demonstrating the benefits of the recently-released Microsoft Dynamics 365 Business Central solution. ... read full post

Posted by:  John Meaker , Solution Specialist |  29 November 2018

ERP, Microsoft Dynamics, Business Central, Dynamics 365 Business Central, Enteprise Resource Planning


Rating: 
(2 votes)

12

Nov

AI is no longer Artificial Intelligence

Strategic predictions are always an interesting quandary to wrestle with. How far do you back medium-term predictions given today’s technology landscape is dynamic and continually evolving? ... read full post

Posted by:  Brett Gresele , General Manager, Strategic Deals and Alliances |  12 November 2018

Cloud Platform, gartner, Digital Transformation, Continuous Service, #CXreimagine


Rating: 
(0 votes)

05

Nov

Putting the citizen at the heart of everything: Improving service

In a world where the benchmark for a modern consumer experience is forever on the up – and people’s expectations rising with it – it’s now an absolute imperative to provide a consistently outstanding citizen journey across every single one of your organisation’s touchpoints. ... read full post

Posted by:  Steve Scarbrough , General Manager Dynamics Solutions |  05 November 2018

customer experience, Digital Transformation, Government, Putting the citizen at the heart of everything, Citizenship, #CXreimagine


Rating: 
(0 votes)

02

Nov

Past, present and future - now

Last week I was fortunate to attend the Future Now Conference; Microsoft's premier AI event for partners, business leaders and implementers.  Immediately upon entry it was clear we were going to see some great and life-changing innovations from the clever customer and partner ecosystem – and we were not disappointed. ... read full post

Posted by:  Bryce Saunders , Senior Consultant |  02 November 2018

Virtual Reality, HoloLens, AI, AR, Artificial Intelligence, Augmented Reality, VR, #CXreimagine


Rating: 
(7 votes)

01

Nov

Putting the citizen at the heart of everything: How technology can help enable a citizen-centric public service

As a leader in the public sector, you probably find yourself under similar pressures to any business leader, with the expectation that you absolutely have to do more for less year after year. While you’re charged with saving money and reducing your cost to serve, at the heart of everything you do there is your customer, or citizen, who needs to be kept top of mind in all considerations. ... read full post

Posted by:  Steve Scarbrough , General Manager Dynamics Solutions |  01 November 2018

customer experience, Digital Transformation, Government, Putting the citizen at the heart of everything, Citizenship, #CXreimagine


Rating: 
(0 votes)

25

Oct

Technology in government: future trends

The New Zealand government is increasingly using panels as a procurement tool for technology because it’s a great way to get a clear picture of where additional efficiencies can be gained and real innovation can find a target. No longer is procurement about merely choosing which vendor will provide a technology that’s already been mandated. Instead, panels are letting government agencies ask for broad-based innovation so they can see where it might fit in the agency’s environment. ... read full post

Posted by:  Paula Smith , Practice Manager, Cloud Solutions |  25 October 2018

Enterprise Content Management, customer experience, Cohesion, Digital Transformation, #CXreimagine


Rating: 
(0 votes)

Top Rated Posts

Blog archive

Stay up to date with all insights from the Intergen blog