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21

Aug

Customer experience: You think you are ready for change? Think again

There’s a predictable arc to stories of companies that have set out to overhaul the experience for their customers but run out of steam or utterly failed to deliver results. The project starts with a burst of enthusiasm, often fuelled by middle managers dealing with complaints from customers passed up the chain by frazzled frontline staff. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  21 August 2019

customer experience, Digital Transformation, #CXreimagine


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13

Aug

Making your AI business case too big to fail (Part 2)

In part one we talked about your bot preparation; where it will live, what its capabilities will be and choosing a platform to build it on – now let’s design it. The main thing you’re designing is the conversation. These fundamentals will give your bot a good start in life but remember, to grow it needs to constantly learn and evolve. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  13 August 2018

customer experience, bot, AI, Artificial Intelligence, #CXreimagine, #DataReimagine, #AIReimagine


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13

Aug

Making your AI business case too big to fail (Part 1)

You’ve bribed the boss, sweet-talked the CFO and whipped the tech-heads into a frenzy. Congratulations! You got your AI project off the ground. Now what do you do? ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  13 August 2018

customer experience, bot, AI, Artificial Intelligence, #CXreimagine, #DataReimagine, #AIReimagine


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(1 votes)

03

Jul

You don't need a bot!

AI and bots are two of the hottest buzzwords in tech at the moment. It seems like every week you meet someone with a great story about how AI transformed their business and they’re completely disrupting the market. ... read full post

Posted by:  Adam Ford , Practice Lead, Digital & Experience Design |  03 July 2018

customer experience, bot, AI, Artificial Intelligence, #CXreimagine, #DataReimagine, #AIReimagine


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(3 votes)

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