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Why the behind-the-scenes nuts and bolts are essential to successful cloud-based digital transformation 

Integration, deployment, configuration management… They’re the bits in every technology story that often don’t get written about. Like electricity or water, we expect these things to just work; but for most of us we don’t need – or want – to know how they work.

As Practice Manager for Intergen’s Cloud Design and Integration (CD&I) team, it’s my team’s job to make sure it – “it” being a technology implementation of pretty much any description – just works. That it’s so seamless and secure that people don’t have to think about the background stuff. That it works as simply and easily as flicking a switch or turning on a tap.

Suffice it to say that behind every great digital transformation project is a well thought-out and considered cloud development and integration plan, bringing numerous services and devices together across multiple platforms to provide services to customers that are intuitive, uninterrupted, consistent and easy to consume, wherever the end user may be. Behind every successful technology implementation, a significant amount of time and energy goes into creating a robust foundational layer and creating inbuilt security, management and protection.

And the guys and gals in my team are the ones who make this stuff happen behind the scenes. Intergen isn’t traditionally well known for Deployment and Configuration Management, but quietly working in the background is a national practice that has, for a number of years, been focused on deploying and managing client, mobile and server environments for customers. From Windows 7 through to Windows 10, iOS to Android, the CD&I team has been working with a wide range of clients to design, develop, deploy and manage their computing environment both on-premises, in the cloud and wherever users choose to work. Our clients span a wide variety of sectors, including government, charity, financial, education, insurance and healthcare, just to name a few.

So, when I’m thinking about how what my team does to support productivity and digital transformation, if there’s just one message I can get across, it would be this: While you don’t personally need to know the ins and outs of the “plumbing”, don’t forget that the foundation, integration and deployment of your technology solution is integral to your success – and the platform for your organisation’s future growth.

A case in point: myRyman

Perhaps the best way to illustrate just how important – and effective – a sound integration, devices and deployment strategy and action plan is to an organisation’s digital transformation, is to give a client example: Ryman Healthcare.

Ryman’s myRyman app (you can read the case study here) is a truly transformational example of the positive effect technology can have on end users – in Ryman’s case, its residents. Ryman’s goal is to introduce thousands of Surface tablets with the myRyman app – one for each resident – and rollout is currently underway across Ryman’s 30 villages in New Zealand and Melbourne.

Such a massive organisational shift – from paper-based systems to an all-encompassing app that provides a single source of truth and communication for each resident – and such a large-scale implementation would not be possible without a strong infrastructural backbone and integration and deployment plan in place. Testament to the success of myRyman, and Ryman’s strong vision for digital transformation, is its success at the recent Microsoft New Zealand Partner Awards, with Intergen winning Devices and Deployment Partner of the Year based on our work in partnership with Ryman (you can read more about the awards here). 


The Ryman project was awarded overall Devices and Deployment winner at the 2016 Microsoft New Zealand Partner of the Year Awards. 

We’re incredibly proud to have played a role in the creation of myRyman and to be supporting Ryman in their exciting technology journey. I’m also personally extremely proud of the CD&I team. The Devices and Deployment award in particular is a credit to the team for the years of hard work associated with the quality end to end delivery of these types of engagements. Be it a mobile fleet of devices, client and server endpoints within an organisation, the right partner is important and we pride ourselves on being that partner to our clients. Integrating with your on-premises and cloud ecosystem is important, but the ongoing management and maintenance of these solutions the part that is normally overlooked. (You’ll see that these things are dear to our hearts if you check out recent blogs from the CD&I team, listed below). I’d like to extend my congratulations to the team for this recognition. And – of course – to Ryman, for using technology as a means to truly make a positive difference in its residents’ lives.

If you wish to discuss your devices and deployment requirements, please feel free to contact me – we’re always welcome the opportunity to take a look ‘behind the scenes’ and recommend an appropriate course of action.

Check out some of the recent blogs from the Client Development and Integration team – and stay tuned for more coming soon. (And if there are any topics you’d like us to write about, or talk to us about, just drop us a line).





This blog entry is part of the series Less Busyness, More Business, featuring blog posts from leaders across Intergen. Each blog will focus on the digital transformation themes raised in our digital transformation guide and delve deeper into what digital transformation means for New Zealand organisations in specific technology areas.

Digital Transformation - Less Busyness, More Business

Posted by: Andrew Kosmadakis, Practice Manager, Cloud Design and Integration | 02 May 2016

Tags: Digital Transformation, Less Busyness More Business

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