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12

May

Welcome to the new weird

What we are all going through isn’t normal; it isn’t even the new normal yet. It’s the new weird. It’s like the strange orange light that Australia and even New Zealand recently experienced due to the major forest fires. The objects are the same but cast in a strange new light. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  12 May 2020

Digital Transformation, COVID-19, #ReimagineWork


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04

May

Nostalgia is a niche business: Thoughts on a new normal (part one)

Hi, I’m a Digital Advisor at Intergen – I’m not here to give you digital advice though. Instead I’m offering you a digital context for the new normal, a new normal that might drive you in new directions. ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  04 May 2020

Digital Transformation, COVID-19, #ReimagineWork


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02

May

Whose experience is it anyway?

In a previous blog I talked about some of the myriad challenges in identifying the right experiences that we should be designing. I suggested that understanding that the very human problem of cognitive bias needs to be factored in to our thinking since these biases affect how and what we design.   ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  02 May 2019

customer experience, Digital Transformation, #CXreimagine


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28

Mar

Getting the right experience right

We seem to be living through a time of changing rules when it comes to Experience. The town crier is walking the streets, ringing a loud and insistent bell and shouting “the old experience is dead, long live the new experience.” ... read full post

Posted by:  Mark Smith , Head of Consulting and Architecture Services |  28 March 2019

customer experience, Digital Transformation, #CXreimagine


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