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08

Dec

Coldplay and customer intimacy

What customer intimacy lessons can we learn from Coldplay? In our case, we had the cheap seats right in the back row of the East stand, so we expected to feel somewhat removed from a best-in-class customer experience! However, we found the opposite, so how did Coldplay achieve this? ... read full post

Posted by:  Steve Scarbrough , General Manager Business Applications |  08 December 2016

customer experience


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22

Aug

What’s this thing about 50% of jobs disappearing, and should I be worried?

As a business person who works in the technology consulting space, I have started to think hard about what this means for my wonderful children. If 50% of jobs really disappear, how can I guide them on their life and career journey? The aim of this article is help us all consider what types of work activity could disappear, and, importantly, what new careers might be created! ... read full post

Posted by:  Steve Scarbrough , General Manager Business Applications |  22 August 2016

IoT, Digital Transformation, Less Busyness More Business, bot


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20

Apr

Engagement the key to productivity and digital transformation - paving the way for remarkable staff and customer experiences

Having just recently returned from Envision , Microsoft’s new business leaders’ conference, I wanted to share some ideas on the new landscape for enhancing productivity. ... read full post

Posted by:  Steve Scarbrough , General Manager Business Applications |  20 April 2016

Digital Transformation, Less Busyness More Business


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