Our experts' views

Everyone's got a story to tell and our customer experience experts have plenty of stories. Click each of the photos below to find out more from each one of them, and stay tuned for more stories and insights from our experts as we add them.

Adam Ford (Principal Digital Strategist, Intergen) Adam Ford (Principal Digital Strategist, Intergen) Chris Dury (Practice Lead, Architecture, Empired) Chris Dury (Practice Lead, Architecture, Empired) Claudia Rondon (Strategist, Empired) Claudia Rondon (Strategist, Empired) Dan Smith (Practice Lead, Data Insights, Empired) Dan Smith (Practice Lead, Data Insights, Empired) Darren Christophersen (General Manager, Enterprise Solutions, Empired) Darren Christophersen (General Manager, Enterprise Solutions, Empired) Harris Schneiderman (Regional Sales Lead, North America, Intergen) Harris Schneiderman (Regional Sales Lead, North America, Intergen) Katerina Thomas (Client Manager, Intergen) Katerina Thomas (Client Manager, Intergen) Mark Smith (Head of Consulting and Architecture Services, Intergen) Mark Smith (Head of Consulting and Architecture Services, Intergen) Priyanka Roy (Head of Data & AI , Intergen) Priyanka Roy (Head of Data & AI , Intergen) Richard Brown (Head of Digital and Experience Design, Intergen) Richard Brown (Head of Digital and Experience Design, Intergen) Rowan Miller (Solutions Specialist Dynamics 365, Empired) Rowan Miller (Solutions Specialist Dynamics 365, Empired) Simon Bright (CEO, Intergen) Simon Bright (CEO, Intergen) Steve Leven (Advanced Technologies and Transformation, Empired) Steve Leven (Advanced Technologies and Transformation, Empired) Toby Spendiff (General Manager, Enterprise Solutions, Intergen) Toby Spendiff (General Manager, Enterprise Solutions, Intergen)

Want to find out more?

The case for customer experience is made. We all know how important it is to connect with our customers and deliver personalised, meaningful experiences.
But how do we actually do it? Where do we need to focus? How does technology serve as an enabler? And how do we make sure we’re successful?
With these questions in mind, we’ve pulled together action-oriented advice and practical tools and tips from our people and our customers. We hope these insights will inspire you in your journey towards customer experience transformation.

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