From transactional to transformational
But how do we actually do it? Where do we need to focus? How does technology serve as an enabler? And how do we make sure we’re successful?
With these questions in mind, we’ve pulled together action-oriented advice and practical tools and tips from our people and our customers. We hope these insights will inspire you in your journey towards customer experience transformation.
Toyota NZ changed its approach to the car buying process, putting the customer’s needs and desires at the heart of everything they do.