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Practice Lead, Business Applications - Customer Engagement


Intergen seeks an outstanding Practice Lead for our Business Applications (Customer Engagement) Operations team!

If you are a passionate leader who has skills in the Customer Engagement (CRM) space, we are keen to talk to you!

The Role
As the Practice Lead, Business Applications you will lead our Dynamics 365 Customer Engagement support team.  You will be providing people management and operational leadership across our customers by implementing relevant strategy, providing mentoring and support to the team.
You will also:
  • Lead and maintain a wide range of Microsoft Dynamics 365 Customer Engagement and Power Platform solutions.
  • Establish and maintain influential customer, supplier, and partner relationships
  • Absorb and translate highly complex information and communicate this effectively
  • Act as the key liaison and ensure effective collaboration between teams and key stakeholders
  • Work proactively with other leads and the Practice Manager to manage business capability and capacity and ensure this is aligned with current needs, ensure target billability is achieved
  • Input to cost budgeting, financial forecasting and performance management
The Person
Our National Business Applications Operations team is a dynamic, high-performing, collaborative team - who enjoy the thrill of meeting and exceeding expectations and take pride in delivering value to our customers.  To fit in with us, you will need to align to these values and be a passionate, motivated, flexible and client focused leader.  You will want to keep hands on to some level, but to also commence or continue your journey as a people and operational leader.

You'll 'live it and love it' when it comes to technology, be a passionate ambassador and a solutions-focused people leader. Your strong business acumen and in-depth technical knowledge, will help you achieve business outcomes and deliver results.

As a confident leader, you will be at ease presenting to a broad audience and enjoy sharing your knowledge with your team to ensure they achieve their goals.  
You will have the following experience:
  • 5+ years’ experience in a similar leadership role, or have an extensive background in customer facing delivery of Dynamics 365 (leading the team)
  • Team management and people leadership including recruitment, capacity and capability planning and individual professional development
  • Experience providing input to commercials, budget management and people planning
  • Technical leadership in business applications, ideally across the Microsoft stack
  • Experience with Agile delivery methodologies such as Scrum
  • Relevant tertiary qualifications and or appropriate industry certifications/experience
The Benefits
Aside from offering a great job in a great city with an awesome team, we offer ongoing support and development for your future career growth, an awesome social calendar – weekly social gatherings, team sports events, a focus on health and well-being, including a flexible Work from Home program, fresh fruit, sporting teams, discounted health insurance and much more!

We make sure you are connected to your colleagues with the latest technologies, have a fantastic reward and recognition program and we’re ASX listed.

Apply online today for further information.
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