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Senior Consultant - Customer Engagement


Our new Senior Consultant will drive high-level solution design through expertise in MS Dynamics CRM CE for our expanding Business Apps team.

The Role
As a Senior Consultant within our Business Applications team you’ll take ownership for the implementation, configuration and delivery of Dynamics 365 CRM/ Customer Engagement projects to provide outstanding business solutions for a Microsoft Gold Partner. You'll conduct Dynamics Solutions demos and presales presentations, building those customer relationships from the get-go. You'll work in partnership with our clients, advising them how to use Dynamics to meet their business objectives within agreed timelines.
  • Facilitate workshops with a variety of users to clearly define the requirements, scope and desired outcome of the solution
  • Take ownership of consultancy, configuration engagements and solution delivery, working with peers and clients to ensure successful delivery
  • Develop solution prototypes to prove solution approach and design
  • Confidently present and articulate the business value of your proposed solution to business managers, IT, end users and executives
  • Provide quality assurance across solutions and client engagements as a value-add to the quality of solutions and deliverables
  • Work in partnership with clients, advising them how to use information technology thus enabling them to meet their business objectives, overcome problems and gain an understanding of high level technical concepts
  • Participate in presales presentations and demonstrations and provide input for RFI/RFPs
  • Mentor and train members of the team while also initiating and engaging in knowledge transfer activities
Your Experience
  • Extensive commercial experience in installation, configuration and delivery of Microsoft Dynamics 365 CRM, Customer Engagement solutions
  • Experience from presales to final delivery; ensuring that each solution is properly scoped, designed, implemented and tested to meet our client's business needs
  • Confidence working directly with clients, and aptitude for gaining a thorough understanding of their vision will be huge strengths
  • Be an expert trouble shooter with great problem solving skills and love getting your teeth stuck into puzzles
  • Experience in estimating services, capturing scope & requirements, writing user stories and development specifications
  • A hunger for knowledge with the passion to learn about the latest innovations in the industry, which you will enjoy sharing with the wider team
  • Strong presentation skills with the ability to effectively present and defend point of view
You will be passionate, highly motivated and client focused. The Empired Group have a vibrant culture and aims to give the best to its people, so if you like scaling to new heights, engaging with clients at senior levels and working with the latest solutions then you’ll slot right in.
Why join us?
Because it means being part of an exceptionally talented group of people that deliver leading edge advice and solutions to our clients. We take pride in our great work culture, champion work-life balance and provide opportunities to make a meaningful impact.

Aside from offering a great job in a fantastic CBD location with plenty of opportunities to progress your career we offer social club participation with monthly events, discounted health insurance, mobile phone plans covered by us and so much more.

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