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Senior Customer Engagement Technical Support Consultant


Join our Business Applications practice in Perth, as our newest Senior Technical Support Consultant, Customer Engagement!

  • Awesome working environment
  • Excellent client base
  • Perth location
The Role

You’ll work closely with our clients to resolve any of their issues in relation to their Dynamics 365 Customer Engagement solution. As a member of the Business Applications Operations team, you will be responsible for the completion of support tasks, including enhancement work and smaller support projects working across all of our different clients. You’ll gain a deep understanding of our client’s organisation to ensure successful delivery and maybe even suggest ways to enhance their business by improving their existing solutions.

  • Providing objective advice, expertise and specialist skills in Dynamics 365 Customer Engagement (CRM) Development as well as wider consulting skills
  • Completion of support tasks and smaller support projects working across all of our different client solutions
  • Contribute to Solution Design artefacts that translate business requirements into solution design
  • Prepare IP/Wiki materials and participate in providing user training to Intergen clients
  • Undertake transition activities and collection/establishment of support artefacts as allocated
  • Provide support to existing clients with minimal supervision
Your Experience
  • Experience in development, enhancement and configuration of Dynamics CE solutions
  • Several years' programming experience with an excellent understanding of coding methods and best practices
  • Have demonstrated experience in a support or operations environment – incident management, release management & change management will be familiar terms to you
  • Be an expert trouble shooter and love getting your teeth stuck into puzzles and bee able to handle release management tasks if and when required
  • Experience in configuration and customisation of Dynamics 365 CE including Plugins, Java Scripts, Web Services, Logic Apps, Azure Functions and Service Bus
  • Experience in the Power Platform including Canvas and Model-Driven Apps, PowerApps Portals, Power Automate and CDS
  • Experience using Azure DevOps with Dynamics 365
  • Foundation technologies: Office 365 family, Internet Information Server, SQL Server, Microsoft Azure, Windows Desktop OS

To fit in with us, you will be passionate, highly motivated and client focused. Empired has a vibrant culture and aims to get the best out of its people, so if you like striving to new heights and working with the latest solutions, then we would love to chat!

Empired is an ASX listed IT professional services organisation with the breadth and depth of capability to enable mid to large-sized enterprises to tap into tomorrow's advantage today.

Empired helps organisations across Australasia and New Zealand to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.

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