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Senior Technical Consultant - Customer Engagement


Join our Business Applications practice as our newest Senior Technical Consultant - Anywhere on the East Coast

Are you someone who likes to take the first step and lead?
Would you like to be working on one of Empired’s largest Clients?
Are you good at taking ownership and really driving outcomes for your clients?
Are you passionate about what you do?
If this sounds like you, keep reading!
The Role
In this role you will work closely with our clients to resolve any of their issues in relation to their Dynamics 365 Customer Engagement solution. Focusing on a key client for Empired you will be leading support in the Customer Engagement space. As a member of the Business Applications Operations team, you will be responsible for the completion of support tasks, including enhancement work and smaller support projects working across all of our different clients. You’ll gain a deep understanding of our client’s organisation to ensure successful delivery and maybe even suggest ways to enhance their business by improving their existing solutions.

  • Providing objective advice, expertise and specialist skills in Dynamics 365 Customer Engagement (CRM) Development as well as wider consulting skills
  • Completion of support tasks and smaller support projects working across all of our different client solutions
  • Contribute to Solution Design artefacts that translate business requirements into solution design
  • Prepare IP/Wiki materials and participate in providing user training to Intergen clients
  • Undertake transition activities and collection/establishment of support artefacts as allocated
  • Provide support to existing clients with minimal supervision
Your Experience
  • Experience in development, enhancement and configuration of Dynamics CE solutions
  • Several years' programming experience with an excellent understanding of coding methods and best practices
  • Have demonstrated experience in a support or operations environment – incident management, release management & change management will be familiar terms to you
  • Be an expert trouble shooter and love getting your teeth stuck into puzzles and be able to handle release management tasks if and when required
  • Experience in configuration and customisation of Dynamics 365 CE including Plugins, Java Scripts, Web Services, Logic Apps, Azure Functions and Service Bus
Additional nice to have experience
  • Experience in the Power Platform including Canvas and Model-Driven Apps, PowerApps Portals, Power Automate and CDS
  • Experience using Azure DevOps with Dynamics 365
  • Foundation technologies: Office 365 family, Internet Information Server, SQL Server, Microsoft Azure, Windows Desktop OS
To fit in with us, you will be passionate, highly motivated and client focused. Empired has a vibrant culture and aims to get the best out of its people, so if you like striving to new heights and working with the latest solutions, then we would love to chat!

Empired is an ASX listed IT professional services organisation with the breadth and depth of capability to enable mid to large-sized enterprises to tap into tomorrow's advantage today.

Empired helps organisations across Australasia and New Zealand to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.
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