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Service Now Engineer


Empired is looking for talented Engineer specialised in ServiceNow

  • Permanent/ Contract role
  • Opportunity to learn and work with the industry's brightest leaders
  • Great Culture
The Role

Empired's Tools and Automation team are looking for a passionate, talented Tools and Automation Engineer specialised in ServiceNow to join our successful practice. You'll be working within a varied, complex delivery role across Empired's valued customers, working with an accomplished team in a collaborative atmosphere.
Your Responsibilities

  • Work as part of a team to configure and maintain internal and client ServiceNow instances.
  • Be a subject matter expert and drive continual improvement of ServiceNow.
  • Cross training and knowledge transfer to team members.
  • Deliver technical solutions to meet customer requirements while maintaining best practice and ease of maintenance.
  • Demonstrate identification, implementation, and benefit realisation of continuous improvement opportunities
Your Experience

  • Minimum Three years’ experience in a role in administering ServiceNow
  • ServiceNow Administration Certification
  • ServiceNow GRC or ITOM experience beneficial
  • Relevant tertiary qualifications and/or appropriate industry certification or experience
  • Experience creating and maintaining customer reporting and supporting documentation requirements
  • Experience providing out of hours 3rd level support for tools and integrated systems
The following additional experience would be desirable:

  • Experience with Dynatrace, NexThink, Operations Bridge
  • Experienced with integration technologies and orchestration
  • ITIL v3 Foundation certification
Empired is an Australian-owned and headquartered digital services provider with the breadth and depth to enable mid to large sized enterprises to tap into tomorrow’s advantage today.
Empired helps organisations across Australasia to transform, thrive and stay relevant as digital businesses in an ever-changing world. Using technology as the enabler, we assist businesses to engage customers, increase efficiency, improve productivity and achieve competitive advantage.

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