Central Purchasing Services
Central Purchasing Services needed an easy-to-use member portal with real-time data for customers to deliver better business outcomes.
Central Purchasing Services
Existing portal was hard to use, unresponsive and potentially unstable. It had no single-sign-on capability and the software was no longer supported.
Developed a modern, well-supported portal solution coupled with Microsoft Dynamics NAV.
The new portal provides real-time information, it's easy to use and delivers a single source of the truth. It's secure with a single sign-on and the solution is responsive for use on mobile devices.
Member portal was hard to use and potentially unstable
CPS generates revenue by administering rebates that are paid by suppliers. It offers members a single, consolidated bill, which they access, along with their rebates, via a member portal. However, members found the portal difficult to use, it wasn’t responsive so it didn’t work on mobile devices and there was no single
Stephen Wren, general manager, Central Purchasing Services, said, “CPS provides a digital, paperless invoice process. It’s therefore essential that the portal be easy to use and completely
reliable, since CPS members depend on it for their business success. If any of the software underpinning the portal solution became unstable or stopped working, the entire solution would collapse, leaving CPS members unable to transact.
“The portal used a version of software that was no longer supported, and the rebate system was supported out of Canada. This created a risky situation for the business and it was important to move to a new solution that would be well-supported in Australia.”
User-friendly portal delivers real-time information reliably
The new member portal provides real-time information so members can track their rebates, see their latest deals, check their account balances, and view and pay invoices. The portal is easy to use and delivers the single source of truth that the business required. It’s secure with a single sign-on to the member’s area and the clean, efficient interface is responsive for use on mobile devices.
The immediate savings have been in the reduction in staff hours required to process invoices and rebates. The solution has also given CPS greater visibility into and control over its business.
Stephen said, “The previous portal was convoluted and hard to navigate. As our main point of contact with customers, it was essential to turn that experience around, making the portal a positive value-added experience. That objective was achieved and there were zero faults when it went live. Members have found it easy to use and we haven’t had to provide support beyond a few phone calls, which is great.”
“The previous portal was convoluted and hard to navigate. As our main point of contact with customers, it was essential to turn that experience around, making the portal a positive value-added experience. That objective was achieved and there were zero faults when it went live. Members have found it easy to use and we haven’t had to provide support beyond a few phone calls, which is great.”
— Stephen Wren, General Manager, Central Purchasing Services
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