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Ryman Healthcare saw an opportunity to transform resident care through the introduction of myRyman, an app which runs on Surface devices in residents’ rooms, creating a live, real-time history of everything to do with a resident.

Project Snapshot

Ryman Healthcare

Christchurch, New Zealand

Health & Social Care

Project Challenges

Systems and processes revolved around written notes stored in physical files. Paper-based admin accounting for up to 25% of a caregiver’s time.

The Solution

Developed as a native Windows 10 app, myRyman run on tablets and holds key health records, likes and dislikes. Has the ability to create and assign tasks to staff and take care of rostering.


User-friendly app - all about the people. Staff know residents a lot better. All data entered into devices, no paperwork involved. Saving a lot of time and residents love having a connection to the outside world.

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Ryman Healthcare

About the myRyman app

Given the complexity of care requirements and the extremely hands-on use of the devices, any new system had to be robust, accurate and extremely reliable. It also needed to be intuitive and easy to use.

Developed as a native Windows 10 app, when fully rolled out over the course of 2016, myRyman will run on tablets in each residents’ room and contain everything staff need to know about a resident – including all key health records, likes and dislikes. It also has the ability to create and assign tasks to staff and take care
of rostering.

Simon Challies, Ryman Managing Director, has been the project’s champion, involved closely in the myRyman roadmap and on going development of additional features. He explains: "We’ve designed it from scratch to be as user-friendly as possible so it won’t need any sort of instruction manual. It is all about people. 

The potential it has to improve the experience of residents and staff who care for them is just amazing."

In discovering nothing suitable in the market, Ryman saw the opportunity to work with Intergen to develop a strong technology foundation and an app tailored exclusively to the communication and information needs of its residents and staff. In taking this path, Ryman had the opportunity to embrace a whole new mobile paradigm, transform almost every business process and work towards complete removal of paper-based systems.

A year after development began, the app is live and contains all the care elements, combining rostering and calendars of staff and residents. Work is now starting on the complex tasks of weaving in clinical protocols to create a live care document. New functionality will be added continuously and rolled out seamlessly to the device fleet, accommodating strong anticipated growth in resident numbers.

“It saves us a lot of time and allows us to keep in touch quickly. Even if it is just a small update it is easy to email. The app saves the correspondence as well so we know what has gone out.”

— Lot Idago, Rest Home Coordinator, Diana Isaac Retirement Village

The gain

Still in the early days of roll-out across Ryman’s 30 village, the reaction from staff and residents has been fantastic, with villages vying to jump the queue to get myRyman – an unusually enthusiastic response to technology change!

Lot Idago, rest home coordinator at the Diana Isaac retirement village, led the first nursing and care team trialling the devices. She comments: “The main advantage so far is that myRyman allows us to get to know our residents a lot better. We have more time, and because we’re entering their history with them we find out a whole lot more about them. We know all their likes and dislikes. I even know one of my residents wants a fresh crayfish and thousand island dressing for Christmas lunch.”

The main advantage of the app is that where previously all paperwork was done sitting at a nurses’ station, now nurses and caregivers can enter all the data they need to in the residents’ presence on the tablet in their room. Another key advantage Lot has found is the ability to email or text doctors or relatives with progress updates on residents.

“It saves us a lot of time and allows us to keep in touch quickly. Even if it is just a small update it is easy to email. The app saves the correspondence as well so we know what has gone out.”

And there’s a welcome side benefit, too. Residents are particularly loving the new devices for the entertainment options they provide, and for their ability to provide a “window on the world”. Resident Raynor Fisher was part of the first trial group and loves having the tablet in her room. She was selected for the trial because she’d never used a tablet before.

Raynor says: “It’s easy – I’ve been able to Skype my grandson and I’ve been doing puzzles and playing Mahjong on it. I’ve also been looking up old TV programmes I used to watch and watching them again."

With myRyman, Ryman is moving from a heavily paper-based world to a modern, cloud connected, mobile paradigm, allowing staff to deliver the best possible levels of care, and ultimately to spend more time with residents. Whether it’s time saving and significant productivity gains and the single source of truth it provides on a resident, or the therapy and entertainment value myRyman provides to residents, the benefits for staff and residents alike are manifold.

And it’s just the beginning for myRyman, with new functionality to be rolled out incrementally as it becomes available, and an exciting future roadmap in place that will continue to transform Ryman’s business and lift industry standards for resident care.

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