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Proactively manage outstanding customer experiences in the field with the right people and right tools to get it right first time.

Your connected field workforce

Bring data and real-time, actionable insights to the front line.

With first-time resolution to issues in the field now an expectation, specialist capability needs to be provided through remote assistance, augmented reality and connected system data or controls.

As your business grows, it needs slick, scalable and easy-to-operate user interfaces, allowing for better and faster transactions.

A remote but connected mobile workforce delivers productivity increases and greatly reduces back-office administration, freeing

up your staff to do more meaningful work and offer more proactive customer service. If you operate in a regulated sector, a connected workforce improves compliance, adherence to your operating procedures, and increases safety, giving you a unified view and physical record of activities and movements.

Having real-time, actionable insights and reporting to and from your front line allows you to make better operational decisions – because when you know exactly what’s happening in the field, you can make the right decisions, fast.

How we bring it to life

How we bring it to life

Connecting the field workforce requires a commitment to business process automation and change to ensure digital technologies are embedded across your entire value chain.

We specialise in the design and delivery of complex connected applications that support your remote workforce. If you're looking for a custom application to improve workforce productivity, or a packaged mobile solution to enable your distributed workforce to be more productive on the move, we work with your organisation to determine the optimal solution, and then deliver and support it.

To get the right people to the right place, you need to provide the insights and tools for your field workforce to succeed first time. With Microsoft Dynamics 365 Field Service, your team will be seamlessly connected to your customer and your business.

Connecting the field workforce

Connect the field workforce

Without knowledge and insights to hand, your team can't quickly or adequately resolve customer service issues.

By leveraging Dynamics 365 Field Service, proactive guidance and intelligence is provided in real time to your front line team.

Enable integrated field insights

Enable integrated field insights

Predict and prevent unscheduled service calls by connecting remote Azure IoT Hub sensor technologies into Dynamics 365 Field Service to leverage a just-in-time predictive maintenance approach, improving machine up-time and the customer service experiences you deliver.

Intelligently schedule your workforce

Intelligently schedule your workforce

Getting the right people, at the right location, exactly when they are needed is key to exceptional customer service.

With Dynamics 365 Field Service, you have the tools to optimise your field workforce and take cost and complexity out of the process.

Connect experts remotely

Connect experts remotely

Specialist technicians are hard to find, and experience is impossible to beat.

Using Dynamics 365 Remote Assist, organisations can scale out their experienced practitioners by connecting and guiding remote field workers to solve complex tasks in one visit.

These unprecedented efficiencies can only be realised through the intelligent overlay of augmented reality technologies such as Microsoft HoloLens.

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