How we help

CONTINUOUS SERVICE EVOLUTION

Adapt your technology assets to evolve at the same pace as your business and establish a better way to deliver value for your customers.

Think beyond a modern managed service to realise the value of technology every single day.

It’s hard enough to focus on your core business without having to worry about how your IT infrastructure and ongoing operations are being managed. Many organisations today are seeking fully customisable and selectively sourced IT services and solutions to better fit and stay up to date with their unique business requirements.

Businesses can no longer afford to ‘just keep the lights on’ – you need to continuously improve and evolve your operating environments, platforms and applications to reduce technical debt accrued from old systems and solutions that no longer meet the needs of your ever-changing business.

By adopting a controlled and methodical approach to operating your platforms with modern managed services, you'll ensure your platforms and technology investments are well-managed, reliable and resilient – and that they grow with you as your business evolves in the future.

Modern managed services will simplify and improve the operational efficiency of your business environment, enable you to focus on your core business, maximise new opportunities and give you a strong and flexible platform for the future.

How we bring it to life

Adoption of a cloud platform isn't a single project but the start of a continual adoption cycle.

Forward-thinking organisations today are driving value from better-connected infrastructure and applications, embedding a culture of innovation with one interconnected set of continuous services.

Our Continuous Service Evolution model provides a holistic service that delivers value across the whole lifecycle and breadth of your technology platforms and investments. It helps you to stay relevant, agile and current and prevents major spend on new infrastructure every few years.

We believe that change is inevitable, and that by embracing change organisations do better business. Working in sprints and increments, we help you achieve a minimal viable product fast, then embed a model of continuous iterative improvement.

Modern managed services create always-evolving digital product portfolios and technology platforms which contribute to higher-level value streams, lower security risks and better employee and customer experiences.

Supported by modern managed services and a continuous service mindset, your business will be ready for change, poised to constantly evolve to embrace new innovations and anticipate future needs and growth opportunities.

Proactively assess your environments

Keep ahead, measure, and improve.

Our proactive advisory services are designed to keep you ahead of changes, problems, and opportunities that may arise as part of the platforms you’re consuming.

Proactive advisory looks at your technology and platforms from a technology perspective. We align these to your technical roadmaps and business insight, so that we can capably renovate and prepare these platforms to support you in the future. The output of proactive advisory is a curated enhancement and development backlog which is realised through micro-revolutions, or through project services.

Continuously optimise your investments

Embed a culture of continual user feedback.

Investment optimisation enables user-centric enhancement and change, giving your business an essential feedback loop so that it can iteratively improve.

Bringing user feedback and combining your platform’s analytics gives you solid insight into where best to focus your attention and investments and where to make improvements.

We help you understand and respond to user sentiment and together we plan how to continually enhance your internal customers' experience.

Establish a modern managed service

Focus on your core business with proactive modern managed services.

Many organisations today are seeking fully customisable and selectively sourced IT services and solutions to better fit and stay up to date with their unique business requirements.

Our modern managed services deliver proven IT service management (ITSM) processes underpinned by our service management framework, providing a structured method for enabling a consistent service to your end-user, aligned to Information Technology Information Library (ITIL).

Keeping the lights on is no longer enough. Connecting modern managed services to value-add services has become the key to market differentiation and business agility.

Create value through micro-revolutions

Achieve a state of rapid delivery of incremental value and capability.

Micro-revolutions deliver new, desired features rapidly, enabling you to continue to realise value and benefits from cloud platforms.

Traditional projects focus on the project itself, constrained by the project horizon and the skills, budget and development required. Additionally, a project 'go live' is no guarantee of success on day one. By contrast, with a product approach, go-live is day one, with a focus on ensuring that the product continues to be fit for purpose.

A product is measured for success in metrics that mean something to the business. If those metrics fall short, the product is tweaked and adjusted to course-correct its success over its lifetime.

Manage your Azure and
hybrid clouds

Does the cost for large infrastructure spend dominate your budgets?

There are more cost-efficient ways to deliver infrastructure and cloud services. Constant improvements and enhancements to Azure services are the new norm and maintaining the Azure environment, security and day-to-day operation of your Azure tenant is a big task.

If you don’t have skilled, experienced and dedicated resources, you may not be maximising the performance and benefits of your Azure investment.

Our Azure managed services help you simplify and improve the operational efficiency of your Azure environment, enabling you to focus on your core business.

Get in touch to see
how we can help.

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