Deliver great service and delight customers

Building long-lasting trusting relationships around a solid reputation for delivery is paramount in today’s services economy. With many providers of similar services, differentiation for your business depends on the delivery of a distinct and consistent customer experience across every client interaction.

Field services capabilities for Microsoft Dynamics CRM focuses on the after care service which accompanies the delivery of products and services, helping your organisation maintain relationships and enhance the after-sale experience.

  • Empower your service delivery team
  • Template your approach
  • Uncover insights
  • Schedule visibility
  • Effective billing


For more information on this feature download the datasheet now:

Blog post

Additional insights can be found in our blog post Deliver great service and delight customers with Field Services Capabilities for Dynamics CRM Online which highlights the benefits this new feature can bring to organisations like yours.

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Case Studies

These are organisations that used digital transformation as part of their business. Download the case studies to find out how technology helped support their strategy, giving them a competitive advantage in their markets:

  • AsureQuality: Mobility, visibility, customer engagement: food safety and biosecurity processes revitalised for the 21st century.
  • Jucy Rentals: From whiteboards to dashboards: a journey to data-driven decision making.
  • MPI: A story of vision, the right technology toolset and a journey of people-centred change.
  • Ryman Healthcare: Moving from filing cabinet to tablet: an app focused on people (not paperwork).
  • Giesen Wines: Growing success through an integrated, end-to-end technology platform.

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