Empired has once again been recognised as Optimizely’s Partner of the Year in Asia Pacific in recognition of our top-line business results. We’re also exceptionally proud to be named Customer Success Partner of the Year in the region due to the outstanding results we’ve helped our Optimizely customers achieve.
Empired is Optimizely’s longest-standing partner in the Asia-Pacific region. We’ve grown alongside Optimizely over the years, going from proving content management to digital experience platforms (DXP), moving into e-ecommerce and optimisation services. This evolution has mirrored Optimizely’s development over the same period.
As Optimizely continues to develop its platform, Empired is keeping pace by evolving our own offering in line with Optimizely’s advancements.
Focus on customers pays off
While the Optimizely Partner of the Year award is an amazing award to win, the Customer Success award is based on delivering a “high quality service that helps mutual customers become digital leaders”. We’re proud to win the Customer Success award because it demonstrates we consistently deliver exceptional quality and results for Empired’s customers.
We believe this is due to our experience-led approach and the services we offer upfront in the engagement that set Empired and our customers up for success. This includes blending human-centric design with best practice solution architecture to deliver a solution that provides an outstanding user experience as well as being easy to manage.
These awards also reflect the significant investment that Empired has made into our DXP accelerator. This unique tool helps Empired provide a consistent approach to delivery, which means we can deliver high-quality solutions that are easy to secure and maintain. Empired customers don’t start with a blank slate; instead, we bring exceptional intellectual property to bear in getting customers up and running faster and more successfully with their digital experience projects.
Put simply, we help you look at your customer’s journey from a new perspective so you can align the customer experience with their needs. The DXP you choose is integral to the experience your customer will receive. So, it’s essential to put customers at the heart of the design process. With the right DXP, you can gather the data you need to deliver individualised experiences across the digital landscape.
Paul North, Senior Vice President, Asia Pacific and Japan, Optimizely, said, “We are so pleased to announce Empired as the winner of two of our award categories – Partner of the Year and Customer Success Partner of the Year. Empired has played a critical role in the success of our local joint customers and we truly value the partnership as it continues to encourage organisations to build world-class digital experiences using Optimizely. I am excited to see what this next year brings for the Optimizely and Empired partnership and I’m confident it will be nothing short of amazing!”
How Optimizely makes the difference
Customer experience is the number one battleground across all industries. Consumers are hungry for highly personalised experiences that enlighten and educate them, regardless of the digital channel they’re using. Connected platforms are essential to deliver the customer experience that consumers are now demanding.
The two key pillars that can determine the success of your customer experience approach are design and architecture. Customers expect a frictionless journey through the buying process, underpinned by intuitive workflows and clever designs. The right DXP replaces guesswork with data-driven insights that let you get the customer experience right from day one.
Empired partners with Optimizely because the platform is incredibly powerful, easy to use, and delivers the outcomes that our customers are looking for. This includes increased engagement rates, more lead conversions, and better relationships with customers.
By managing content, e-commerce functionality, personalisation, and experience management through a seamless solution built on the right platforms for your business, Empired can help your business excel when it comes to the digital experience. To learn more, contact the team today.